Port Ambassador

Position Summary: About us: City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About you: The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About the opportunity: The successful Port Ambassador will drive the commercial opportunity of the ticket booth and surrounding areas, capturing potentials guests that are in the area. The ultimate responsibility of this position is to increase on-site ticket sales, merchandise sales in addition to other partner opportunities as they present themselves. Duties and Responsibilities: Revenue Generation: Serves as point person in generating walk up sales, both in front of the ticket booth in addition to nearby areas with high foot traffic Successfully persuades guest to purchase tickets, merchandise and any other opportunities that exist within the specific ticket booth. Exhibits ability to bounce back quick from receiving a no, with the understanding that the success of the role is partially predicated on conversing with as many potential guests as possible. Upsells clients to higher value items if possible, including existing guests that may have already made a purchase. Following the conclusion of your shift, run reporting that reflects sales during that period, which are to be delivered to your supervisor for commission processing. Operating Standards: Assists ticket booth staff in overseeing ticket booth presentation, including the appearance of the ticket booth. Maintains proper dress attire, including wearing of selling merchandise to further attract and increase chance of sales to a guest. Makes eye contact with all potential guests, maintaining composure while pushing for the sale. Operational: Address guests by name and recognize their special occasions. Explain products or services and prices, and answer questions from customers. Collect outstanding balances for reservations and collect payment vouchers from third party Additional job duties as assigned Requirements & Qualifications: High school diploma or equivalency is required. Must have a minimum of 1 year customer service experience in a direct selling role Previous sales experience is preferred, especially in a B2C setting Cash handling experience preferred Must meet minimum state age requirements. Strong customer service, organization, and interpersonal skills. Maintain a high level of organization, detailed oriented and meet deadlines. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, & suggest solutions. Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites. Must be able to effectively understand and convey written and verbal information to coworkers and guests. Maintain uniform and personal grooming in compliance with appearance standards. Will be required to be available for work nights, weekends and on all major holidays. #J-18808-Ljbffr Hornblower Corp