Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Groton/New London, CT

Position Overview
We are seeking a Field Engineer 3 to provide onsite desktop, hardware, software, network, and technical support at a government customer location in the Groton/New London, CT area. The ideal candidate will have 1-3 years of hands-on computer support experience and strong foundational hardware and software troubleshooting skills.

This is a journeyman-level field support position involving installation, diagnosis, maintenance, troubleshooting, repair, and deployment of computer-related products and technologies.

Key Responsibilities

• Install, configure, maintain, diagnose, and service desktop and laptop computers, printers, network devices, standard software, and low-end servers.
• Perform basic hardware and software troubleshooting and problem resolution.
• Provide desktop, laptop, server, networking, and peripheral support.
• Install, maintain, and troubleshoot PCs, associated software, networks, servers, and peripherals.
• Perform hardware replacements, including disk replacement on enterprise storage products.
• Support legacy products and core/server products from operational and maintenance perspectives.
• Perform network product installation, maintenance, and troubleshooting.
• Execute installs, moves, adds, and changes as required.
• Reload and re-image PCs and laptops.
• Install, configure, and optimize hardware/software networking products.
• Test and certify PCs, networks, servers, and customer-approved applications.
• Troubleshoot issues that cannot be resolved by the Help Desk or Service Desk.
• Follow standard procedures, methods, scripts, and technical tools to diagnose and resolve incidents.
• Escalate unresolved or complex issues appropriately.
• Maintain accurate incident and service-request records in the ticketing system.
• Ensure tickets are updated in accordance with customer-specific Service Level Agreements (SLAs).
• Maintain a high degree of professionalism in communication, conduct, and appearance.
• Ensure customer satisfaction throughout the service delivery process.

Required Qualifications

• 1-3 years of computer/desktop support experience.
• Basic hardware and software troubleshooting skills.
• Experience installing, configuring, and troubleshooting computers and peripherals.
• Ability to troubleshoot and repair desktop/laptop hardware.
• Experience with PC/laptop imaging and software installation is preferred.
• Basic understanding of networking concepts and network devices.
• Strong organizational skills and attention to detail.
• Good work ethic and ability to work independently.
• Strong customer service and communication skills.
• Ability to work the required split-shift schedule.
• Must be a registered U.S. Citizen.
• Must be at least 18 years of age.

Preferred Qualifications

• Experience with ticket management/service management platforms.
• Experience configuring or deploying iOS, Android, or other mobile devices.
• Experience with software deployment and troubleshooting.
• Experience with hardware deployment and troubleshooting.
• Experience performing hardware repairs.
• Relevant technical certifications such as CompTIA A+, Security+, Apple, Dell, or equivalent.

Important Schedule Requirement

This position requires a split schedule totaling approximately 40 hours per week:

• 20 hours during weekdays
• 20 hours during weekends

Candidates must be comfortable working this split-shift schedule.

Additional Information

• Work Arrangement: Onsite / Government Site.
• Driving: Primarily non-driving; may occasionally require travel between nearby sites.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.