Sales Team Lead

Job Description

Job Description

Novuskin Medspa is looking for a high-energy, results-driven Call Center Sales Team Lead to lead our call center sales team and help drive significant growth in appointments, treatment sales, and revenue.

This is not a traditional call center supervisor position.

We are looking for someone who understands sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry . You should be someone who can look at a sales dashboard, identify exactly where the team is losing opportunities, and take action to fix it.

Our Call Center Sales Team Lead will be responsible for driving numbers, coaching salespeople, improving conversion rates, and helping turn marketing leads into booked appointments and paying patients.

If you're competitive, motivated by numbers, and love winning?this may be the position for you.

THE ROLE

The Call Center Sales Team Lead will lead, coach, and motivate our call center representatives while maintaining a strong personal focus on sales production and revenue generation .

You will be expected to:

• Lead the team from the front and set the standard for sales performance.
• Monitor daily sales activity and immediately address performance gaps.
• Coach representatives on how to convert leads into appointments.
• Listen to calls and identify missed closing opportunities.
• Teach effective objection handling and closing techniques.
• Help representatives sell the value and results of treatments , rather than simply discussing price.
• Drive urgency and create compelling reasons for qualified leads to schedule.
• Monitor and improve lead follow-up.
• Assist with closing difficult or high-value opportunities.
• Conduct daily sales huddles and performance reviews.
• Develop contests, incentives, and strategies to motivate the team.
• Work with management and marketing to maximize the return on every lead.
• Identify trends in lead quality, sales performance, and customer objections.
• Hold team members accountable for their activity and results.

SALES KPIs & PERFORMANCE EXPECTATIONS

The successful candidate will be responsible for driving measurable performance across the call center.

KPIs will include, but are not limited to:

Lead Conversion

• Lead-to-contact rate
• Contact-to-booking conversion rate
• Overall lead-to-appointment conversion
• Speed-to-lead
• Number of follow-up attempts per lead
• Percentage of leads properly worked through the sales cycle

Appointment Performance

• Appointments booked per representative
• Appointment confirmation rate
• Appointment show rate
• Rescheduling rate
• Cancellation rate
• No-show rate

Revenue & Sales

• Revenue generated from call center leads
• Revenue per lead
• Revenue per booked appointment
• Treatment conversion
• Upsell/cross-sell opportunities
• New patient revenue
• Existing patient reactivation revenue
• Monthly and quarterly sales goals

Individual Representative Performance

Each representative will be measured on both activity and results , including:

• Calls completed
• Outbound follow-ups
• Leads contacted
• Appointments booked
• Conversion percentage
• Revenue generated
• Follow-up completion
• Show rate
• Sales goal attainment

The Team Lead will be expected to know these numbers every day?not just at the end of the month.

SALES LEADERSHIP

We want a leader who understands that activity creates opportunity, but skill creates sales.

You will be responsible for coaching representatives on:

• Building rapport quickly
• Asking effective discovery questions
• Identifying the patient's goals and motivations
• Creating urgency without being pushy
• Presenting treatments confidently
• Selling value instead of discounting
• Overcoming price objections
• Handling "I need to think about it"
• Handling "I need to talk to my husband/wife"
• Converting inquiries into consultations
• Following up with leads who don't immediately book
• Re-engaging lost and dormant leads
• Closing the appointment
• Creating opportunities for additional treatments and services

You should be comfortable role-playing sales calls, reviewing recordings, correcting sales techniques, and demonstrating the right way to close.

DAILY ACCOUNTABILITY

The Team Lead will participate in daily sales management, including:

• Morning sales huddles
• Review of previous-day KPIs
• Daily sales goals
• Lead distribution and follow-up monitoring
• Call reviews
• Individual coaching
• Midday performance checks
• End-of-day results review
• Identification of missed opportunities
• Recognition of top performers
• Immediate coaching for underperforming representatives

We believe in real-time accountability , not waiting until the end of the month to discover that sales numbers are off track.

WHAT WE'RE LOOKING FOR

REQUIRED

• 3+ years of proven sales experience.
• Previous experience leading or supervising a sales team.
• Demonstrated history of meeting or exceeding sales goals.
• Strong closing and objection-handling skills.
• Experience working with high-volume inbound and/or outbound leads.
• Strong communication and interpersonal skills.
• Comfortable managing sales KPIs and performance dashboards.
• Strong CRM and computer skills.
• Ability to coach, motivate, and hold salespeople accountable.
• Ability to work in a fast-paced, performance-driven environment.

PREFERRED

Experience in:

• Medical aesthetics
• Medspa
• Plastic surgery
• Dermatology
• Healthcare
• Cosmetic sales
• Membership sales
• High-ticket sales
• Call center sales
• Lead-generation businesses

Industry experience is a plus, but proven sales ability is more important.

THE IDEAL CANDIDATE

You may be a great fit if:

• You genuinely love sales .
• You enjoy competition and winning.
• Numbers motivate you.
• You know how to close.
• Experience in the medspa wellness space is a strong plus
• You aren't afraid to make or take sales calls.
• You can coach someone because you've personally done it successfully.
• You know when a representative is making excuses versus actually facing a legitimate obstacle.
• You believe every lead deserves proper follow-up.
• You understand that speed and persistence matter.
• You can have difficult conversations with underperforming employees.
• You know how to motivate different personalities.
• You can turn a struggling sales team into a high-performing sales team.

COMPENSATION

Competitive base compensation + performance-based bonus/incentive opportunities.

75k to 90k+

Top performers will have the opportunity to earn additional compensation based on team sales performance, KPI achievement, and revenue growth.

Compensation will be commensurate with experience and demonstrated ability to produce results.

Novuskin is a growing medical aesthetics and wellness company with an extensive range of high-demand aesthetic and wellness services.

You'll have the opportunity to work in a high-growth, sales-driven environment where your performance can have a direct and measurable impact on the company's growth.

We are looking for someone who wants to build a team, increase revenue, develop sales talent, and grow with the company.

READY TO LEAD?

If you're a sales leader?not just a supervisor?and you know how to turn leads into appointments and appointments into revenue , we want to hear from you.

Apply today and tell us about your sales leadership experience, your biggest sales accomplishment, and the KPIs you've been responsible for managing.

Novuskin Medspa is an equal opportunity employer.