Data Center Technician III

Department: 12232 Enterprise Corporate - Data Centers & Disaster Recovery

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Primarily works 8-4:30, M-F with occasional evening/night work to accommodate project related work. Base will be Advocate Lutheran General but must be able to travel to other locations in IL.

Pay Range:

Major Responsibilities:

Execute installation of critical data center infrastructure, including enterprise-grade servers, storage arrays, network hardware (switches, routers, firewalls), server cabinets, PDUs, and other physical infrastructure components across multiple data center environments.

Perform structured cabling tasks including running, terminating, labeling, testing, and dressing Cat6 and fiber optic cabling (SM/MM) to ensure optimal performance and adherence to industry best practices. Troubleshoot and resolve Layer 1 connectivity issues across copper and fiber mediums.

Conduct component-level diagnostics and replacements on failed hardware, including system boards, CPUs, DIMMs, cache batteries, hard drives, power supplies, and fans. Utilize OEM diagnostic tools and system logs to isolate faults and restore full functionality.

Collaborate with data center engineering teams to design and implement physical infrastructure layouts at multiple data centers that align with power, cooling, and space requirements.

Support ongoing capacity planning efforts to meet scalability needs.

Act as a technical liaison between infrastructure/application teams and data center operations to support incident resolution, break/fix scenarios, and scheduled maintenance. Manage and prioritize incoming service requests and incidents via ServiceNow.

Support and lead infrastructure-related projects, applying risk management and contingency planning to minimize service impact. Participate in emergency response and recovery activities to ensure business continuity. Requires judgment to implement solutions to resolve complex issues.

Controls stock inventory and validate the accuracy of documentation. Receives goods delivered to the Data Center and enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled. Uses system tools to maintain accurate inventory records, performs routine audits. Maintains minimum/maximum stock for data center supplies. Requests quotes from vendors to replenish supplies.

Oversee the decommissioning process for retired equipment in accordance with corporate policies and environmental compliance standards. Ensure secure data destruction and proper disposal of assets.

Manage on-site activities of third-party vendors for equipment installations, maintenance, and decommissions. Ensure all work complies with data center policies, timelines, and safety protocols.

Develop, document, and enforce standardized operating procedures (SOPs) and data center best practices across all locations. Collaborate with physical security teams to ensure facilities are secure and compliant with organizational and regulatory standards.

Provide technical guidance and mentorship to junior staff, contributing to skill development and knowledge transfer within the team.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 5 years of experience supporting data centers and IT equipment.

Knowledge, Skills & Abilities Required:

Knowledge of data center architecture, power and cooling distribution, mechanical systems, physical security, racks, servers, storage devices, network, and cabling.

Experience with Data Center Infrastructure Management (DCIM).

Experience with data center capacity and trend analysis reporting.

Experience with advanced troubleshooting techniques in a Data Center environment

Strong project management skills.

Operational understanding of database terms and functionality.

Operational experience with Networking terms and functions including LAN and WAN.

Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.

Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.

Detail oriented, creative and self-motivated.

Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Physical Requirements and Working Conditions:

Exposed to data center environments.

Travel between multiple data centers.

Operates all equipment necessary to perform the job.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.