Senior Program/Contingent Workforce Manager - MSP

Location San Francisco, CA / Rosemead, CA - hybrid (3 days/week onsite) Type Full Time Job Description At the direction of the Managing Director/Operations Director, the Senior Program Manager leads client services team members and manages program deliverables across assigned clients and sites. The Senior Program Manager implements account plans and operational strategies to achieve all service level metrics, maintains budget accountability/profitability, and maintains proactive communication with established clients to ensure successful commercial development and account retention. Fosters client and key partner relationships to gain a solid understanding of the total workforce solutions need and serve as a valued consultant to the client. Demonstrated Experience Requirement Minimum of 7 years supervisory/management experience in the workforce solutions space or closely related industry. Demonstrated experience in operational and financial functions such as profit and loss. Experience with on-site/corporate operations and/or remote workforce solutions management. Extensive knowledge of labor and employment laws. Prior client consultative experience required. Prior demonstrated expertise with VMS tools and data delivery – minimum of 5 years. Language/Communication Skills (written & verbal) Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and respond to questions from managers, clients, customers, and the general public. Computer/System Skills Requirements Working knowledge of computers, including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project, and Visio. Ability to quickly learn proprietary technology. Working knowledge of major VMS technologies in the market. Certificates, Licenses, Registration Requirements CCWP certification preferred. Marginal Functions (for each function listed, indicate % of time) Scheduling meetings 10% Escorting clients/staff to/from office 0-5% Booking travel arrangements 0-5% Presenting business reviews and other information to client and internal leadership 20% Recruit and hire staff 10% Other job-related duties as assigned 30% Work Environment/ Physical or Mental Abilities The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation. #J-18808-Ljbffr