Product Specialist: Platform

Product Specialist (COE, Marketing)

Product Specialists are the at-scale interface between Product, the market, and go-to-market teams. They combine deep product expertise, market and segment fluency, competitive intelligence and customer insight to support at-scale go-to-market motions globally. Product Specialists serve as:

• Subject matter experts on product capabilities and constraints for internal stakeholders
• A bidirectional conduit between customers/go-to-market teams and Product
• Owners of competitive and buyer intelligence
• Drivers of product adoption and usage insights including market feedback

Core Responsibilities

Product Specialists are responsible for:

• Maintaining deep, current knowledge of assigned products, including core workflows, configurations, integrations, and limitations
• Staying aligned with product roadmaps, release plans, and technical dependencies
• Translating product capabilities into clear, accurate guidance for GTM and customer-facing teams
• Identifying common customer misunderstandings, friction points, and misconfigurations at scale
• Acting as a trusted escalation point for complex product questions that require synthesis across teams
• Owning functional competitive intelligence for assigned products, focusing on capabilities, workflows, maturity, and tradeoffs
• Responding to internal requests for competitive information using a consistent, scalable approach
• Keeping competitive intelligence current as products and markets evolve
• Owning the understanding of customer needs, buying context, regulatory considerations, trends, and product positioning within assigned segment/region
• Tracking trends, regulatory considerations, and emerging needs relevant to assigned segments or regions
• Understanding how customers evaluate, adopt, and derive value from the product over time
• Providing segment-informed input to GTM motions, enablement, and lifecycle initiatives
• Representing the customer and market perspective in cross-functional discussions
• Serving as a thought leader by presenting sessions and participating in panels at industry conferences and events (not demo booth support)
• Owning the kickstarting of product-led customer marketing via usage analytics, in-product insights, and feedback (i.e., Pendo)
• Monitoring product usage and adoption trends and providing as strategy-guiding insights to GTM teams (using shared reporting tools with Product Management)
• Identifying activation gaps and success patterns
• Partnering with PMM/Marketing on insight-driven campaigns
• Supporting Enablement, PMM, and Knowledge Management teams with product insight, demos, and narratives
• Providing deep product insight to inform enablement programs, sales motions, and GTM strategies
• Partnering with Product Marketing and Enablement to translate product capabilities into clear, accurate narratives for internal audiences
• Supporting the development of product demos, walkthroughs, and technical explanations used across GTM teams
• Ensuring GTM materials reflect current product functionality, roadmap context, and competitive realities
• Contributing product, market, and customer insight to enablement initiatives without owning messaging or positioning
• Acting as a subject-matter expert for at-scale enablement efforts, including trainings, webinars, and internal programs
• Supporting synthesizing, and operationalizing feedback from customers, prospects, analytics, and discovery
• Leveraging in-product analytics and feedback tools (e.g., Pendo) to identify usage patterns and friction points
• Gathering and synthesizing qualitative and quantitative customer insights to inform GTM and product decisions
• Supporting discovery, feedback programs, and adoption analysis at scale
• Surface insights that inform activation, adoption, and customer marketing initiatives
• Supporting betas, launches, releases, and sunsets at scale
• Partnering with Product Management and Engineering to support bring-to-market motions for new and evolving products and features
• Applying product mastery, market insight, and competitive intelligence to help shape how products are introduced, explained, and adopted at scale
• Supporting beta programs, launches, releases, and sunsets by providing customer and market context
• Translating R&D intent into customer-facing implications, risks, and adoption considerations
• Supporting feedback loops from self-testing, GTM teams, and customers back into Product and Engineering

Requirements

• Proven experience in a product-focused, customer-facing role such as Product Specialist, Product Marketing, Product Management, Solutions Consulting/Engineering, Customer Success, or similar
• Demonstrated ability to develop deep expertise in software products and clearly explain functionality, value, and tradeoffs to diverse audiences
• Strong understanding of customer needs, market context, and segment dynamics
• Experience supporting go-to-market motions at scale through enablement, insights, or product advocacy
• Ability to gather, synthesize, and communicate customer and market insights to cross-functional partners
• Experience collaborating with Product Management and Engineering to support product launches, releases, or lifecycle initiatives
• Strong analytical and problem-solving skills, with the ability to connect data, insights, and customer feedback to actionable outcomes
• Ability to influence and build alignment across teams without direct authority

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.