Computer Support Technician

Job Title

Under general supervision, performs specialized and technical work diagnosing and repairing personal computer equipment and software for assigned City department.

Essential Job Functions

• Demonstrated ability to deliver excellent customer service to both community members and staff with diverse backgrounds and needs
• Experience imaging Windows devices
• Basic proficiency with Intune device management
• Experience using BeyondTrust Remote Support tool
• Experienced in troubleshooting desktops computers, laptops, printers and scanners
• Working knowledge of Microsoft software configuration, and troubleshooting
• Basic network troubleshooting skills required (Wireless, VPN)
• Performs other related duties as required.

Required Qualifications

Associate's degree in computer science or information systems, and 1 to 2 years of experience in computer system operation; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.

Supplemental Information

• Knowledge of the operation of an computer and all its peripheral equipment.
• Knowledge of the diagnosing and repairing various types of personal computer equipment and system application software.
• Knowledge of modern office practices and procedures.
• Ability to detect and correct system and program failures.
• Ability to understand and follow complex oral and written instructions.
• Ability to prepare clear and concise instructions, and convey them orally and in writing.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to read a variety of reports and records, purchase orders, computer manuals, wiring diagrams, etc. Requires the ability to prepare a variety of forms, etc., using proper format.
• Experience with computer refresh processes (imaging, deployment)
• Strong documentation skills for IT procedures and issue resolution
• Familiarity with the KACE ticketing system for IT support requests
• Ability to follow detailed instructions and established routines
• Ability to exercise independent judgment in frequent interactions with system users
• Ability to exert up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly, to lift, carry, push, pull, or move objects.