Front Office Associate

Organization Overview: The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back‑to‑back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season. As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state‑of‑the‑art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year‑round. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, "Heroes Among Us," honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri‑county area. Front Office Associate Organization: Florida Panthers Ice Den Department: Front Office Reports To: Assistant General Manager Employment Type: Part-Time Location: Florida Panthers Ice Den, Coral Springs, FL — On‑Site Schedule: Flexibility required for early mornings, late nights, weekends, and holidays Position Summary This is an entry‑level position within the front office at the Florida Panthers Ice Den. The ideal candidate will have a friendly and outgoing personality while also being highly detail‑oriented and possessing strong customer service skills. They should be responsible, professional, and able to handle complex situations and a variety of personalities. Responsibilities Facilitate customer registration using the point‑of‑sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, and more Process cash and credit card payments and cash out the register at the end of each shift Answer incoming phone calls; respond to customer questions, transfer calls to appropriate departments as needed, and take and distribute accurate messages Operate office electronics including photocopiers, scanners, point‑of‑sale system, voicemail, and personal computers Assist management with booking birthday parties and camp field trips Interact with customers to provide information about upcoming programs, camps, and events Qualifications Must be at least 17 years of age Strong communication skills with excellent attention to detail and problem‑solving abilities Proficiency in Microsoft Word, Excel, and PowerPoint required Ability to handle a fast‑paced environment and manage multiple tasks simultaneously Position Type / Expected Hours of Work This is a part‑time position. Must be able to work early mornings, late nights, weekends, and holidays as needed. At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion into all aspects of our culture and our business. We welcome all to apply and join our team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr