Veterinary Client Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Birch Bark Veterinary Clinic is seeking a compassionate, dependable, and highly organized Client Service Representative to join our close-knit team. As the first voice clients hear and the first face they see, our CSRs play a vital role in creating the warm, respectful, and personalized experience our practice is known for.

We are a locally owned veterinary clinic built on relationships, trust, and teamwork not a corporate environment. Our front desk team handles a fast-paced workload while maintaining professionalism, empathy, and efficiency.

Key Responsibilities

Provide warm, professional service to clients in person and by phone
Manage a high-volume, multi-line phone system
Schedule appointments while balancing medical urgency and doctor availability
Process invoices, payments, and financial transactions accurately
Maintain precise client and patient records
Coordinate communication between clients and medical staff
Manage prescription refill requests and follow-ups
Provide clear information about services, policies, and recommendations
Support clients during routine visits as well as stressful or emotional situations
Maintain an organized, calm, and efficient reception area
Assist the team wherever needed to ensure smooth daily operations

Qualifications

Proven customer service experience required
Veterinary, medical, or high-level service experience strongly preferred
Excellent communication skills kind, confident, and professional
Ability to multitask accurately in a fast-paced environment
Strong problem-solving skills and attention to detail
Comfortable learning and using computer systems (ezyVet experience a plus)
Compassion for animals and empathy for their owners
Dependable, punctual, and accountable
Positive attitude and willingness to contribute to a team environment

Schedule

Full-time or part-time opportunities available. Hours may include evenings and occasional Saturdays. Consistent attendance and reliability are essential.

Why Birch Bark?

We believe exceptional medicine starts with exceptional people. Our culture emphasizes respect, teamwork, communication, and personal accountability. We strive to create a workplace where employees feel supported, valued, and proud of the work they do.

This role is ideal for someone seeking a stable, meaningful position in a practice that truly cares about its patients, clients, and staff.

If This Sounds Like You

If you are organized, compassionate, dependable, and looking for a long-term role where your work genuinely matters, we would love to hear from you.