Expert, TFB Chat - Nashville | On Site |

Job Overview As an Expert in TFB Chat, you'll play a pivotal role in engaging with business customers who visit T‑Mobile’s business websites. This position is perfect for anyone passionate about working closely with our Telesales and Field Sales teams to drive customers to T‑Mobile. You will be the first point of contact for all web chat‑based inquiries and leads, quickly responding to web inquiries from both existing and prospective customers, setting appointments for T‑Mobile Account Executives and Business Telesales Representatives, and making outbound calls to customers interested in T‑Mobile services. Job Responsibilities Consult with customers in real time via web chats to obtain their needs, answer questions, gather relevant information, and direct them to the appropriate department (Virtual Business Sales, Enterprise, SMB field sales, retail, customer care) via appointment setting. Manage at least two simultaneous live chats and ensure timely responses. Conduct fraud vetting by researching all interested customers through web search, Secretary of State records, Salesforce, phone validator, and customer websites. Follow up on all set appointments to ensure a smooth transition and completion of the appointment. Enter all new leads into the system with obtained customer information, after checking Salesforce for duplicates. Education and Work Experience High School Diploma/GED (Required) 2‑3 years of customer service experience (Preferred) Knowledge, Skills and Abilities Organization and Task Management – demonstrate efficient organization, prioritize tasks with urgency and accuracy, manage multiple chats simultaneously, and follow processes correctly in a dynamic environment. (Required) Communication and Collaboration – excellent communication and interpersonal skills, ability to learn and follow processes, work cooperatively with all levels, maintain a positive, professional attitude, and adapt effectively. (Required) Writing Proficiency – demonstrate excellent grammar and spelling, and type at least 45 words per minute. (Required) Technology – good understanding of computers and related tools, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook), video conferencing tools, webchat, and telephony systems. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No travel required. DOT Regulated DOT Regulated Position: No. Safety Sensitive Position: No. Compensation Total Target Cash Pay Range: $42,152 – $76,038, inclusive of target incentives. Base Pay Range: $29,506 – $53,227. The pay range above is the general base pay range for a successful candidate in this role. The actual starting pay will vary within this range based on location, qualifications, and experience. To find the pay range for this role based on hiring location, click here. Benefits At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile’s benefits, visit Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile