Sr. Relationship Banker

divh2Join Our Team at Cathay Bank/h2pAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities. Apply today!/ph3General Summary/h3pResponsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank./ph3Essential Functions/h3pstrongSales Service/strong/pulliIdentify sales opportunities to cross-sell bank products and services to ensure customers financial goals are met./liliProvide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention./liliMaintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Commercial Lenders)./liliProactively support branch new business promotions./liliOriginate and process mortgage loans./liliAchieve assigned sales goals./li/ulpstrongNew Accounts/strong/pulliIndependently perform all aspects of new account opening procedures for all bank products/services./liliAnswer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution./liliPerform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes./liliMaintain confidentiality of customer information as well as Bank proprietary information./li/ulpstrongOperations/strong/pulliPerform deposits and withdrawal transactions./liliReconcile and balance teller cash drawer./liliProcess outgoing wires./liliEssential functions of Safe Deposit box (e.g. entry, opening, maintenance)./liliAssist customers with problem resolution./liliAssist in ATM balancing./liliDetect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports./li/ulh3Qualifications/h3ulliCollege degree in business, accounting or finance preferred, but not required./lili2 or more years of new accounts, sales, cash handling, retail experience and/or relevant banking experience required./liliPC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus./liliDetail-oriented and organized can multi-task, work well under pressure and follow through on commitments./liliExcellent interpersonal, listening, and communication skills can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships./liliDemonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans./liliDemonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers./liliAbility to work independently and as part of team./liliAbility to give and receive feedback to improve skills and job knowledge./liliAble to work weekends and extended hours as required to meet business demands/liliBilingual English/Chinese (Mandarin or Cantonese) preferred./liliRequired to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans. Must possess an active registration or be eligible for registration under the Nationwide Licensing System Registry (NMLS) within 6 months of hire or designation as a Senior Relationship Banker./liliMay obtain (optional) appropriate State(s) Life Health Insurance License(s), FINRA Series 6 63 or Series 7 65 within 12 months of hire or designation as a Senior Relationship Banker./liliAble and willing to commute as required for business needs./li/ulh3Other Details/h3p$25.00 $28.00 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation./ppCathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k)./ppCathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law./p/div