Library Branch Supervisor: Customer Service & Ops Lead

Policy of Non-Discrimination All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at View phone number on click.appcast.io. Position: Assistant Branch Manager I - Lone Jack Location: Lone Jack, MO Job Id: 2378 # of Openings: 1 Job Title: Assistant Branch Manager I Branch or Department: Assigned Branch(es) Reports to: Branch Manager Supervises: Specialty Associates, Customer Service Associates, Library Pages/Circulation Aides FLSA Status: Overtime Nonexempt Benefits Classification: Full Time Salary/Wage: $22.81 per hour Work Schedule: Variable Revision Date: September 2025 Anticipated Closing Date: Open Until Filled Position Overview The Assistant Branch Manager I is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager I interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services. Essential Functions Support the management of a branch staff of up to 15 Coordinate the work of employees in conjunction with the branch manager Disseminate information in a timely manner to all staff members Create training for branch staff on mission enhancement service Assess individual and team performance Provide coaching and disciplinary action when appropriate Assist the Branch Manager in the hiring process up to 5 new hires annually Support the Branch manager during the hiring process Coordinate onboarding with Branch Manager and associated Departments Support facility of under 10,000 sq. ft. Walk interior and exterior building regularly to ensure safety for staff and customers Serve as after‑hours contact for building issues Point of contact for vendors and contractors Curate collection and merchandising Deselect and train staff on deselecting library materials Continuously evaluate the branch materials collection Plan and update collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access Oversee and train staff on floating process Train staff in efficient merchandising practices to engage customers Regularly work directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and the ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers Education and Experience High School Diploma/HiSet/GED Completion 1 year of Supervisory and/or Library Experience Required Knowledge, Skills, and Abilities Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner. Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget. Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders. Reliable, punctual, and flexible with scheduling. Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing job duties. Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability. Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision‑making on MCPL, and demonstrated mature judgment to make department‑level/system‑level decisions. Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers. Advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all. Job Knowledge Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level. Technology Intermediate knowledge of Teams, Microsoft Office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at a satisfactory level. Demonstrated aptitude to quickly learn other library operations software. Teamwork Advanced knowledge of the importance of teamwork and collaboration within departments is required to perform this position at a satisfactory level. Demonstrates mature judgment and sound decision‑making skills in order to perform this position at a satisfactory level. Ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position. Leadership Assertively direct and supervise staff, including responsiveness to staff needs, personnel issues, and provide consistent evaluation. Plan, schedule and assign appropriate workloads to staff. Organize and prioritize. Perform multiple tasks concurrently. Decision Making Advanced knowledge of department processes and procedures is necessary to ensure proper decision making to perform this position at a satisfactory level. Demonstrates mature judgment and sound decision‑making skills in order to perform this position at a satisfactory level. Proven problem‑solving abilities. Ability to maintain confidentiality. Customer Service Demonstrated excellence in customer service. Must be able to work with frequent interruptions and/or changing priorities. Advanced proficiency in customer service skills with both internal and external customers. Ability to work professionally with difficult people. Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor, exhibiting a satisfactory performance in this position. Age Requirement Must be at least 18 years of age. MVR Requirement Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed). Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on job sites, and interact with coworkers and the public. Essential Physical Abilities Daily (greater than 50% of the time) Standing (up to 1 hour at a time) Kneeling Reaching above shoulder Receiving communication and instructions (vision, reading, hearing) Conveying communication and instructions (speaking, writing) Using computer data entry tools keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time) Standing (more than 1 hour at a time) Standing (up to 1 hour at a time) Kneeling Reaching above shoulder Occasionally (approximately 1-2 times per month) Climbing stepstools Climbing ladders Rarely (1-5 times per year) Climbing stepstools Climbing ladders This job description is not intended to be all‑inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction unless MCPL determines the conviction is job‑related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation. #J-18808-Ljbffr Mid-Continent Public Library