Member Services Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development
• Company parties

Be the Face of Empowerment at United Defense Tactical!

Ready to join a world-class firearms training facility in the heart of North Scottsdale? United Defense Tactical (UDT) at 4848 E Cactus Rd, Ste 210, Scottsdale, AZ 85254 is hiring a Member Services Associate to deliver exceptional customer service, keep our cutting-edge facility running smoothly, and champion our mission of empowering civilians, military, and law enforcement through reality-based tactical training. If you’re organized, upbeat, and thrive in a fast-paced environment, this is your shot to make an impact!

What You’ll Do:

• Customer Service: Greet every visitor—whether in person, by phone, or email—with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value.
• Receptionist Duties: Own the front desk, directing customers to training areas, managing check-ins/outs, and keeping the space clean, organized, and ready for action.
• Administrative/Clerical: Keep us on track by updating customer records, processing reservations and billing with precision, and tackling tasks like scanning and filing.
• Education/Training Support: Welcome a diverse crowd—civilians to pros—to our state-of-the-art facility, answering questions about handgun, rifle, and shotgun programs to ignite their training journey.
• Fitness Mindset: Bring high energy and enthusiasm, like a fitness coach, to a tactical setting, empowering customers to build skills and confidence as they defend themselves.

Responsibilities:

• Welcome customers and guide them to the right department or person.
• Answer calls and emails promptly and professionally.
• Keep the front desk area tidy, stocked, and organized.
• Process inquiries, resolve issues, and escalate when needed.
• Check customers in/out, ensuring accurate reservations and billing.
• Maintain and update customer records in our database.
• Coordinate with team members to meet customer needs seamlessly.
• Handle clerical tasks (photocopying, scanning, filing) with care.
• Uphold UDT policies and a professional demeanor at all times.

What We’re Looking For:

• High school diploma or equivalent.
• 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices.
• Top-notch communication and multitasking skills for a bustling environment.
• Comfort with Canva, Go High Level, Meta, Microsoft Office/Google Suite and office tools (computer, scanner, etc.).
• A positive, proactive attitude—bonus if you’re passionate about firearms or self-defense!
• Availability for 8-hour shifts, including evenings and weekends (flexible scheduling offered).
• To be fast tracked candidates should submit a headshot and resume to View email address on ziprecruiter.com .

Why Choose UDT?

• Competitive Pay: $18.50-$23.00/hour—standout wages in Scottsdale’s 85254 market.
• Perks: Score employee discounts on firearms training and gear, hands-on skill development in tactical self-defense, flexible scheduling, networking with tactical pros, and a tight-knit team spirit.
• Mission-Driven: Join a team dedicated to empowerment, living values like “Don’t make excuses, make it happen” and “UDT is a synonym for world-class—operate like it.”

Company Overview:

United Defense Tactical is a premier firearms training facility committed to equipping people with the skills and confidence to handle real-world threats. Located at 4848 E Cactus Rd, our Scottsdale hub offers top-tier programs, advanced equipment, and a passion for excellence in customer service.

Our Purpose: Empowerment through tactical training—delivering the most comprehensive, reality-based experience to civilians, military, and law enforcement.

Our Values:

• Don’t make excuses, make it happen.
• Serve selflessly with the highest integrity.
• Show up with positivity, high energy, and excitement.
• UDT is world-class—operate like it in all you do.
• Be organized. Be clean. Be prepared.
• Keep calm and respect others.
• Educate & Execute—but above all, EMPOWER.

Ready to Step Up?

Bring your energy and organization to UDT’s vibrant 85254 community. Preferred candidates should submit a professional headshot and resume to View email address on ziprecruiter.com . Apply today to join a team that’s all about making a difference—one customer at a time!