Wellness Operations Manager

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Affordable health insurance starting the 1st of the month following hire date

• Complimentary shift meal

• Complimentary access to wellness classes & programming

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement Plan with Matching

Ideal Candidates:

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.

SUMMARY

Primary responsibility is to oversee the Wellness guides, success of the Programs department and produce a rolling schedule to brand standards. The wellness operations manager serves as the Manager on Duty for the Programs team and assists with the coordination of all guest needs, staff scheduling to accommodate guest needs, and provides attention to details in the brand standards.

Essential Functions:

The Wellness operations manager is expected to perform the following duties:

• Lead team of Wellness Guides and oversee Programs operational teams
• Deliver quality program options in line with Brand Standards and according to resort occupancy.
• Recommend and implement methods for increasing revenue.
• Continuously monitor cleanliness of environment, ambience, and condition of physical space.
• Collaborate as needed on projects and strategies related to Civana’s growth and brand expansion.
• Manage class schedule accuracy on a daily basis.
• Run effective weekly team meetings.
• Schedule classes on quarterly basis while managing space logistics across property.
• Work closely with Sales and Events to execute and oversee group programming.
• Coordinate with Marketing to manage Wellness Partnerships.
• Oversee and ensure accuracy of payroll and attendance for all programs teams.
• Develop and implement training initiatives for guest services and operational procedures for programs.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws.
• Be available to assist with smooth operation of Programs.
• Disciplinary discussions and action plan follow-up with team
• Maintain open communication and supervision of all Programs team members
• Liaise with other departments on guest and departmental challenges and/or needs and handle and/or offer assistance as required.
• Ensure the safety and security of guests, staff and all Civana Carefree property.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment.

· Product knowledge - Hospitality, Resort, and High-End Residential, with knowledge of the health and wellness industries.

· Ability to make reasoned business decisions, taking into account several financial and strategic variables.

· Strong leadership and organizational skills necessary to manage various departments as well as total Programs operation.

· Possess business and financial skills to assist in developing and analyzing budgets, management and financial reports, cost analysis, etc.

· Must display appropriate social skills, congeniality, confidentially and discretion necessary to make guests feel comfortable and welcome and serve as a role model for colleagues.

· Demonstrated experience and ability to mentor, teach, supervise, motivate, monitor, encourage and support the advancement and continuity of staff.

· Full time, flexible availability.

· Strong leadership and organizational skills necessary to manage various departments as well as total Programs operation.

EDUCATION and/or EXPERIENCE

· Previous Management experience in Studios, Spa, Wellness or Recreation required with direct operational responsibility and supervision.

· Resort experience preferred.

· Experience with producing class and experience schedules preferred

LANGUAGE SKILLS

· Possess fluent use of the English language.

· Ability to effectively communicate with members of the Media and relate the Civana Carefree Experience in an authentic and personal manner.

· Ability to develop forecasts and analyze financial statements.

· Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.

· Ability to write reports, business correspondence and procedure manuals.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, staff and the general public.

REASONING ABILITY

· Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.

· Ability to deal with problems involving concrete variables in standardized situations.

· Ability to evaluate data from a variety of sources to establish trends, recognize patterns and realize opportunities.

· Ability to think and reason strategically to establish goals and objectives on a regular basis.

· Ability to assess, recommend and act to maintain standards and meet expectations.

· Ability and sensitivity to customize and individualize responses to situations for each guest or staff member in alignment to the standards and values of the Spa and Civana Carefree.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The colleague sometimes is required to stoop, kneel, crouch or crawl, climb or balance and ascend or descend flights of stairs and ramps.

The colleague must regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to twenty-five (25) pounds and occasionally lift and/or move more than fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

While performing the duties of this job, the colleague is regularly required to stand and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.