Account Manager, Transport Refrigeration Controls

Account Manager – Carrier Controls Carrier Controls designs, develops, and manufactures control solutions for HVAC, refrigeration, and related markets. The Account Manager will be based in Kennesaw, GA and be responsible for maintaining and growing all facets of the customer relationship to drive world‑class customer satisfaction within the Transport business segment. Job Responsibilities Customer Satisfaction: Hold regular customer status reviews via Zoom and factory visits; drive customer satisfaction to an extremely satisfied level; maintain customer dashboards, action registers, and track customer initiatives. Quality: Work with customer factories to ensure products meet quality expectations; define project requirements and priorities; provide overall direction to coordinate quality engineering initiatives. Delivery: Review customer factories monthly on‑time delivery reports and work with Carrier Controls customer service and logistics to achieve 100% OTD; collaborate with service, manufacturing, and sourcing to expedite pull‑ins or problematic shipments. Forecasting: Work with customers monthly to generate an accurate 18‑month rolling forecast and reconcile forecast accuracy; provide market intelligence; work with customers to manage demand under SIOP policy. Quoting: Work with the product manager to determine customer pricing; generate quote letters; review and update product transition plans. New Business: Identify new business opportunities and support the product manager in developing business opportunity proposals and engineering plans; identify opportunities to grow segment sales year over year. Required Qualifications Bachelor's degree. 5+ years experience in engineering, product management or business development. 25% travel, including international. Preferred Qualifications Industrial manufacturer, HVAC or controls industry experience. Leadership effectiveness across departments and functions. Development and execution of product strategies for global customers. Pay Range Annual salary $96,000 to $192,000. Factors include skills, education, experience, and other unique qualifications. Other Compensation Entitled to short‑term cash incentives subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; wellness incentives. Retirement Benefits. Time off and Leave: paid vacation (up to 15 days), sick (up to 5 days), personal (up to 5 days), holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation. Disability: short‑term and long‑term. Life insurance and accidental death and dismemberment. Tax‑advantaged accounts: Health Savings account; Health Care Spending account; Dependent Care Spending account. Tuition assistance. EEO Statement and Accommodations Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr C01 Carrier Corporation