Doorman & Concierge

Doorman And Concierge

Location: Greenpoint Brooklyn

Job Type: Full Time

About The Role

The Doorman And Concierge at PBS Facility Service provide a high standard of hospitality, access control, and resident support for luxury residential buildings. This role creates a welcoming atmosphere, assists residents and guests, and ensures the lobby operates smoothly and professionally at all times.

The ideal candidate is polished, reliable, and service oriented.

What You Will Do

• Greet residents and guests with courtesy, professionalism, and attentiveness.

• Maintain a welcoming lobby environment that reflects PBS service standards.

• Assist with resident inquiries, directions, amenity information, transportation requests, and daily needs.

• Uphold the PBS tone guide for consistent, high quality customer service.

• Monitor building entrances and verify all visitors, guests, and vendors.

• Maintain accurate sign in procedures and follow building access protocols.

• Ensure only authorized individuals enter the building.

• Remain alert and report any suspicious activity or safety concerns immediately.

• Support emergency response actions by following PBS protocols and building rules.

• Maintain a clean, organized, and presentable lobby throughout the shift.

• Coordinate with building management, superintendent, and PBS supervisors for resident needs or concerns.

• Communicate service issues, incidents, or building updates through shift notes and reports.

• Address resident concerns in a polite and solution focused manner.

• Escalate matters that require management attention.

• Maintain strong communication and teamwork with all PBS staff assigned to the site.

What It Takes To Be Successful

• Prior hotel experience is required.

• Experience in hospitality, concierge, doorman service, or customer service preferred.

• Professional presence and strong communication skills.

• Must be able to work under pressure, handle multiple tasks at the same time, and remain calm and professional in a fast-paced environment.

• Basic technology skills for visitor logs, communication apps, or building systems.

• Ability to stand for long periods and perform light physical tasks.

• Bilingual English and Spanish is helpful