Application Support Engineer

About the job Application Support Engineer


Job Title: Application Support Engineer
Location: Tampa, FL or Coppell, TX
Job Type: Contract to Hire
Industry: Financial Services

About the Role We are seeking a skilled Application Support Engineer with expertise in financial services and securities to join our team. This role involves ensuring the stability, performance, and continuous improvement of critical applications. You will collaborate with cross-functional teams to resolve incidents, implement automation, and support application development and deployment processes. Key Responsibilities

• Verify and validate analysis performed by team members to prevent recurrence of incidents.
• Resolve critical application alerts, production defects, and minor improvements promptly.
• Update and maintain knowledge articles and runbooks in collaboration with application development teams.
• Collaborate with internal teams to address application issues and escalate as needed.
• Respond to audit requests and provide necessary documentation.
• Execute Disaster Recovery scripts during planned and unplanned outages, ensuring Business Continuity Management (BCM) compliance.
• Identify and implement automation opportunities to reduce manual monitoring efforts.
• Provide feedback to development teams during the design and development stages of applications.
• Manage pre-production and production application code deployments and vendor application upgrades.
• Integrate risk and control processes into daily tasks to mitigate risks effectively.

Qualifications

• Experience: Minimum 5 years in application support or a related field.
• Education: Bachelors degree preferred or equivalent experience.
• Technical Skills:
  • Required: Java/J2EE, Oracle/SQL, IBM MQ, ITIL Processes, Splunk, Autosys.
  • Platforms: Linux/Unix, AWS.
  • Preferred: Containers (Kubernetes/Docker), IIB, Networking knowledge.
• Domain Knowledge: Finance and Securities (preferred).