Retail Operations Lead ($22.00 hourly + tip pool average $5-12 per hour)(Redwood City , CA)

Retail Operations Lead

StateHouse Holdings Inc. ("StateHouse") is a vertically integrated cannabis enterprise with licenses spanning retail, major brands, distribution, cultivation, nursery, and manufacturing. As one of the oldest and most respected cannabis companies in California, StateHouse has been instrumental in shaping the legal cannabis industry. Founded in 2006, its predecessor company, Harborside, was awarded one of the first six medical cannabis licenses issued in the United States. Today, StateHouse operates 12 dispensaries across Northern and Southern California and maintains vertically integrated cultivation and production facilities in Salinas and Greenfield. StateHouse continues to lead with a commitment to making cannabis safe, compliant, and accessible to a broad and diverse community of consumers across California.

The Operations lead will assist in overseeing retail dispensary operations which includes delivery, inventory, and sales operations for the retail cannabis dispensary. The Operations lead will assist in ensuring efficient and compliance operations and our delivery services, inventory systems, and sales activities maintain accuracy and integrity in line with state regulations and company standards.

Essential Functions and Responsibilities (the list is not all inclusive):

• Ensures inventory accuracy and integrity by maintaining and updating inventory logs and digital tracking documents.
• Leads all cycle counts and end-of-year physical audits and adjusts inventory levels when discrepancies are identified.
• Investigate inventory discrepancies and creates action plans to prevent future variances.
• Supports digital menu inventory accuracy and fulfillment of guests' orders.
• Maintains high customer satisfaction through efficient best sales and delivery best practices.
• Maintains an up-to-date understanding of market trends and customer preferences.
• Collaborates with marketing and merchandising teams to optimize product displays and promotions.
• Assists in developing and implementing sales strategies to drive revenue and growth.
• Performs store opening and closing procedures, including completing and reviewing AM/PM checklists and all applicable logs.
• Leads by example in delivering exceptional customer service.
• Assists in retail scheduling and delivery route optimization.
• Handles complex customer inquiries and complaints, escalating issues when necessary.
• Ensure compliance with all city and state regulations related to cannabis sales and delivery.
• Executes Ad Hoc Projects as assigned by direct supervisor.

Core Competencies:

• Aligns and complies with company policies, procedures, and values.
• Understands and adheres to all city and state cannabis regulations.
• Maintains professionalism in appearance, approach, and communication.
• Must be able to adapt to a changing work environment.
• Ability to work effectively with colleagues and other departments.
• Willingness to assist and support team members to achieve common goals.
• Ability to identify customer needs to match them with suitable products.
• Ability to use inventory management software and other retail tools.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to provide a welcoming environment for all customers.
• Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

Physical Requirements and Working Conditions:

• Frequently: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
• Frequently: Face contact with customers and staff
• Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

Education and Experience Required:

• High school diploma or GED
• Prior retail or customer service experience (1-3 years)
• Knowledgeable in Microsoft Word, with advanced knowledge in Excel
• Must be 21+ years old and pass a criminal background check requirement