Community Manager

Job Description

Job Description

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Why The Morgan Group?

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.

Morgan Core Values

We are Self-Starters

• • • In it to win it
    • We take initiative
    • Be accountable

One Morgan

• • • We are team players
    • We are inclusive
    • No Drama

We Get it Done

• • • We are reliable
    • We are effective

Raise the Bar

• • • We seek excellence
    • We learn from our mistakes
    • We strive to improve
    • Hold ourselves to high standards

Keep on Truckin’

• • • Embrace challenges & be optimistic
    • We are resilient
    • Choose positivity
    • We are level-headed

Reputation is Earned Daily

• • • Do the right thing
    • We are honest and have high integrity
    • We make good decisions
    • Our future depends on it

We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
• Vacation
• Sick
• Floating Holiday
• Bereavement Leave
• Holiday Schedule
• Referral Bonus Program
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program

How does Morgan Group benefit you?

Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

What You'll Do

Essential Job Functions:

1. Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
   1. Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
   2. Adhere to all Fair Housing laws.
   3. Operate the office in a professional, clean, uncluttered and well-staffed manner.
   4. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
   5. Supervise the Office Team Members.
   6. Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
2. Create, maintain and encourage excellent resident relations . This includes but is not limited to the following:
   1. Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
   2. Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
   3. Maintain and/or create a resident renewal program.
   4. Create a sense of community with the residents and the community.
3. Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following:
   1. Meet daily with Lead Maintenance.
   2. Monitor the timely completion of all service requests.
   3. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
   4. Monitor and perform annual inspections that are required by the City, County or State.
   5. Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
4. Maintain and manage the financial responsibilities on the community. These include but are not limited to the following:
   1. Adhere to the Community budget and report variances.
   2. Prepare monthly financials as directed by the Regional Property Manager.
   3. Provide additional financial information to owners and/or MORGAN senior management team.
   4. Assess the move out condition of apartments to prepare the final account statement.
   5. Prepare and submit annual budget data to the Regional Property Manager.
   6. Manage accounts payable processing in a timely and prudent manner.
5. Manage and monitor all rental collection on the community. These include but are not limited to the following:
   1. Collect rent in a timely basis per the lease contract.
   2. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
   3. Ensure compliance with Community Policies and lease agreements.
   4. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
6. Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following:
   1. Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
   2. Monitor daily work and professional growth of all Team Members.
   3. Schedule and monitor vacation, holidays and sick time for Team Members on the community.
   4. Ensure all team members comply with MORGAN’s dress code.
   5. Complete meaningful annual performance reviews with all team members.
   6. Ensure required training is completed by all team members.
   7. Comply with all training requirements set forth for this position.
7. Manage, create and monitor the marketing of the community. This includes but is not limited to the following:
   1. Drive qualified traffic to the community.
   2. Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
   3. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
8. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%). Example:Bend/stoop/squat/kneelPerform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairsInspect and show community by accessing upper floor apartments.Push or pull

   Inspect and show community.

   Reach above shouldersStore supplies, inspect community.Grasp/grip/turning and finger dexterityTyping, writing, handle packages and supplies. 
3. Lifting/carrying (supplies, replacement parts, ladders, etc.).Over 50 lbsRare need (less than 1%)Between 10 - 25 lbsOccasional need (1% to 33%)Less than 10 lbsFrequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

1. Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
2. Frequent need to see small detail.
3. Frequent need (33%-50%) to see things clearly beyond arm’s reach.

Hearing, Speaking and Written Requirements:

1. Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
3. Ability to read, write and understand English.

Driving Requirements:

1. Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
2. Occasional need (1%-33%) to respond to after hour emergencies.
3. Must have a valid driver’s license, insurance and car registration if driving for business purposes.

Working Environment:

• Constant need to be indoors (100%).
• Frequently outdoors (33% to 50%) during all weather conditions.
• Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to shift attention between duties and adapt to changing business needs with minimal notice.
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications.
• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities.

The work environment and essential functions described above are representative of those that a team member encounters and must be able to perform successfully, with or without reasonable accommodation.