Payment Operations Manager

Key Responsibilities Leadership & Modernization Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs. Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity. Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future‑ready. Operational Excellence Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model. Maintain operational processes, controls and oversight to ensure timely and accurate service delivery. Risk Management & Compliance Maintain a robust control environment aligned to enterprise risk & compliance frameworks. Ensure compliance with relevant regulations and internal policies. Stakeholder & Client Management Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution. Provide incident response and crisis management for issues impacting the sub-capability. Pursue process improvements that enhance client experience and reduce risk. Talent & Culture Structure, build, lead and inspire a diverse & high‑performing team. Align workforce planning to Capability objectives. Foster a culture of accountability, continuous improvement, and service excellence. Manage change effectively, ensuring teams are engaged and resilient. Data Stewardship & Performance Accountability Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub‑capability, regardless of where the data sits or which systems produce it. Adherence to data governance standards, regulatory requirements, and risk management practices. Qualifications University degree in a relevant field. Proven experience in the financial services industry with domain expertise in Payment Operations. Proven experience in operations management within a complex, global organization. Proven leadership guiding teams across different jurisdictions. Proven experience operating within risk, compliance, and resiliency frameworks. Operations specialist, with ability to manage multiple priorities and high‑quality outcomes. Excellent analytical and problem‑solving skills. Strong written and verbal communication skills. Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group. Salary Range: $154,300 – 269,900 USD Benefits Retirement benefits (401k and pension). Health and welfare benefits (medical, dental, vision, spending accounts and disability). Paid time off, parental and caregiver leave. Life & accident insurance. Other voluntary and well‑being benefits. Discretionary bonus program that may include an equity component. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io. #J-18808-Ljbffr Koitecc Solutions