Patient Relations Specialist, Full-time

Job Description

Job Description

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.  

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Full-time 

Location: On-site Melrose Park 

Days/Hours: Monday- Friday hours vary between  10:00 am - 7:30 pm 

OVERVIEW OF KEY RESPONSIBILITIES:

• Greet patients professionally and courteously, both in person and on the phone 
• Answering, screening and directing incoming calls as necessary  
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule 
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier 
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
  
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
  
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
  
• Perform all other duties as assigned 
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
  

QUALITIES YOU SHOULD POSSESS: 

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills 
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail 
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments 
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks 

EDUCATION, EXPERIENCE & REQUIREMENTS:  

• High School Diploma or GED Certificate 
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience 
• Medical terminology knowledge is a plus 
  

BENEFITS & TOTAL REWARDS:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: 

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training                                                
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches
  

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at View email address on ziprecruiter.com