Asset Protection Specialist

Asset Protection Specialist

True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper.

Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how.

Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Why we are a great place to work?

• Competitive pay & benefits
• Career advancement pathways
• Flexible work schedules to create a schedule that allows for a work/home balance.
• Bonus incentive plans
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Knowing you are part of making an impact in people's lives
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

What you'll be doing as Asset Protection Specialist

• Asset Protection & Loss Prevention Support
  • Conduct routine store and donation center audits to identify shrink risks, policy compliance, and security deficiencies.
  • Assist in preliminary investigations involving theft, fraud, or policy violations; gather statements, video footage, and supporting documentation.
  • Monitor security camera systems, alarm notifications, and access-control activity; escalate issues as needed.
  • Support training efforts by reinforcing asset protection procedures with store teams.
  • Assist with installation, troubleshooting, and routine checks of security equipment.
  • Complete and maintain accurate logs, reports, and audit records.
• Safety Program Support
  • Conduct safety walkthroughs, hazard assessments, and housekeeping inspections.
  • Document and track corrective actions following accidents, safety violations, and near-miss incidents.
  • Support safety trainings and demonstrations, including PPE use, emergency procedures, and incident reporting.
  • Assist in maintaining OSHA-required logs, inspection records, and compliance documentation.
  • Participate in Safety Committee meetings and contribute to safety-culture initiatives.
  • Maintain accurate and up-to-date safety notes, meeting minutes, and required safety postings to ensure clear communication and regulatory compliance.
• Maintenance & Facilities Support
  • Respond to and complete minor maintenance tasks such as basic repairs, equipment checks, light replacements, or preventative maintenance routines.
  • Submit, track, and follow up on facility work orders; escalate urgent issues.
  • Conduct regular facility condition checks to identify maintenance needs, safety risks, or equipment concerns.
  • Coordinate scheduled service visits with external maintenance vendors and contractors.
  • Maintain logs of building inspections, equipment service records, and maintenance supply inventories.
  • Provide support during renovations, equipment installations, or relocations.
• Operational Support
  • Assist with disaster-response and emergency procedures (e.g., securing facilities, assessing damage).
  • Provide on-site support during high-volume donation periods, weather-related events, or operational disruptions.
  • Support forklift and equipment safety training logistics (sign-ins, tracking, scheduling).
  • Complete other duties as assigned to support organizational needs.

Required Skills and Competencies

• Strong attention to detail and observational skills
• Ability to work independently and travel between multiple locations
• Strong customer service and communication skills
• Basic mechanical aptitude and comfort performing minor repairs
• Ability to maintain confidentiality and handle sensitive information appropriately
• Problem-solving and decision-making skills in urgent situations
• Commitment to promoting a culture of safety and integrity
• Ability to successfully pass a background check (theft, forgery, fraud, and other standards for an Asset Protection role will be disqualifying)

What skills or experience do I need for this job?

• High school diploma or equivalent required; associate degree preferred
• 13 years of experience in asset protection, safety, facility maintenance, retail operations, or a related field
• Basic understanding of OSHA standards and safe work practices
• Experience with security systems, maintenance tools, or facility work-order systems preferred
• Proficiency with Microsoft Office Suite
• Preferred certifications (or willingness to obtain): OSHA 10-hour, Forklift certification, CPR/First Aid

Physical Requirements

These work environment factors are general CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.

The foregoing statements describe the general purpose, responsibilities assigned, and capacity needed to perform this job, and are not an exhaustive list of all the responsibilities and duties that may be assigned, or skills that may be required.