Restaurant Supervisor

Job Description

Job Description

Job purpose

Under the supervision of the Food & Beverage Manager, the Restaurant Supervisor is responsible for ensuring operations of the venue, on an assigned shift, and team member performances are in accordance with policy and procedures and gaming regulations.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Schedules restaurant department employees and ensuring correct staffing levels and adjustment are made in accordance with guests’ needs.
• Ensures the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
• Monitors job performance of employees and provides feedback to aid the employee in developing and enhancing skills.
• Responsible for listening to, evaluating, and handling guest complaints in a way that satisfies the guest.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently. perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and employees as appropriate.
• Promote positive public/employee relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.

• Ability to obtain a gaming license.
• One to two years Restaurant Management experience or two to three years supervisory experience preferred.
• Ability to work flexible schedules, including nights, weekends, and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Provide a safe working environment by complying with safety rules and reporting potential hazards.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match