Customer Service Expert - Remote

Job Description

Job Description

Customer Service Expert – Phone Support (LATAM)

Role Type: Contractor
Location: Remote, LATAM
Schedule: 4 × 5-hour shifts/week, up to 20 hours/week

Role Overview

micro1 is engaging Customer Service Experts to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.

Scope of Work

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Required Skills

• Phone Calls
• English Communication
• Customer Service
• Scheduling
• Appointment Handling
• CAPTCHA
• Attention to Detail

Preferred Qualifications

• Phone-based customer service or virtual assistance experience.
• Fluent, clear spoken English.
• Comfortable with outbound calls and automated phone systems.
• Reliable internet, quiet workspace, and quality headset.
• Able to work independently and meet shift requirements.