Director of Operations, Office of Admissions

Director of Operations, Office of Admissions

Job Title Director of Operations, Office of Admissions

Job Description

Position Summary

The Director of Operations manages the College’s instance of the Slate customer relationship management ( CRM ) system and all activity related to managing student information at all stages of the enrollment lifecycle for undergraduate and graduate students. This position serves as the technical expert for all admission systems, enforces standards for data collection and integrity, ensures that the division maximizes its use of the systems, and creates and ensures efficient processes. The Director also collaborates with campus partners to ensure the development, implementation, and documentation of processes that support strategic, accurate and efficient data flow. Reporting to the AVP for Enrollment, the Director manages and supervises the Admission Operations staff and is responsible for developing an innovative, high-functioning operations team while maintaining a standard of excellence.

Work Schedule

• Standard office hours are Monday-Friday, 9 a.m.-5 p.m.
• Occasional evening and weekend work is required as job duties demand. Some occasional travel to professional conferences will be expected

Supervisory Responsibilities

• This position directly supervises the admissions operations staff (Senior Associate Director of Operations; Senior Assistant Director of Operations; part-time Assistant Director of Operations).

Essential Duties and Responsibilities

• Manage Slate, the admissions customer relationship management system, and ensure the strategic and efficient use of all technology platforms that support student records throughout the enrollment funnel.
• Ensure that record-keeping, access, and security procedures reflect accreditation standards, privacy laws and best practices.
• Manage, supervise, train and coordinate the work and priorities of the Operations Team. Ensure that processes and procedures are followed and that efficiency and quality standards are established, communicated and evaluated.
• Oversee policies for tracking and coding information and work in collaboration with other Admissions staff on best practices for tracking and evaluating outcomes and effectiveness.
• Ensure that information flows between systems in a logical, efficient and accurate way, working in close coordination with IT partners and other campus system managers to optimize the integration of all technology and data platforms for Undergraduate and Graduate Admissions.
• Manage data in the Slate CRM database and SIS / ERP systems, including Jenzabar, to eliminate duplicate records and maintain healthy databases. Perform quality control audits to ensure the integrity of data in our systems across all platforms.
• Manage the annual importing of applications to the undergraduate degree program, through Common App, and ensure accurate mapping of fields as well as how to best organize fields and prompts in Slate.
• Cooperate on the College’s leveraging of integration platforms (such as Axiom) especially when it pertains to Enrollment and Financial Aid data.
• Contribute to the team at the College that serves as the Institutional Research (IR) team.
• Manage third-party vendor relationships when relevant.
• Maintain and revise documentation for staff, software applications and other processes related to Slate, admission processing and operations.
• Perform daily, weekly, monthly and yearly audits of data to ensure data integrity; work with the operations team to resolve short- and long-term issues by conducting or assigning cleanup, identifying patterns of problems and introducing new processes that improve data integrity.
• Perform other duties as assigned.

Required Qualifications

Required Skills/Abilities

• Possess excellent verbal and written communication skills across various platforms and in different situations.
• Excellent interpersonal skills.
• Excellent time management and organizational skills with heightened attention to detail.
• Strong analytical and problem-solving skills and the ability to resolve conflicts.
• Proficient with Microsoft Office Suite, Slate, PowerFAIDS, Axiom, Jenzabar, and related software (or equivalent alternative systems).

Education and Experience

• A bachelor’s degree is required.
• At least eight years of experience in university admissions operations and technology is required; ten years or more is preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to attend and preside over meetings and events, both in person and online.

Preferred Qualifications

Preferred Qualifications

Preferred Qualifications

• Previous experience with Slate or other student information systems.
• Previous supervisory experience is strongly preferred.

Required fields are indicated with an asterisk (*).

• How many years of experience do you have in this type of position?
  • 0-1
  • 1-3
  • 3-5
  • 5-7
  • 7+
• What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD