Director of Operations

Director of Operations – RestorationPosition SummaryWe are seeking an experienced Director of Operations to oversee daily operations, production, procurement, financial performance, regulatory compliance, and team development within a restoration business. This role partners with senior leadership to improve operational efficiency, drive profitability, maintain customer satisfaction, and support strategic business growth.ResponsibilitiesOversee daily production, procurement, planning, work orders, and operational workflows.Ensure accurate documentation, licensing compliance, and adherence to federal, state, and local regulations.Partner with Sales to meet customer commitments and support business development initiatives as needed.Provide operational guidance to office staff, technicians, and sales teams while resolving escalated issues.Monitor KPIs, production quality, compliance metrics, and operational performance; implement corrective actions as needed.Manage vendor and subcontractor relationships, participate in vendor selection, and approve expenses and purchases for direct reports.Develop and manage budgets, forecasts, financial reports, and budget adjustments to improve profitability.Optimize operational systems, processes, staffing, scheduling, and resource allocation.Lead training and implementation of new processes, technologies, and operational initiatives.Recruit, train, supervise, and develop employees while promoting accountability and continuous improvement.Ensure compliance with health, safety, and workplace requirements.Communicate operational updates, policy changes, and performance expectations across the organization.Ideal Candidates 10+ years of experience in operations, restoration, construction, or a related field.3–5 years of experience in a comparable operational leadership role.Demonstrated experience in budgeting, forecasting, financial management, and operational improvement.Experience negotiating with vendors, suppliers, and subcontractors.Strong leadership, analytical, organizational, communication, and problem-solving skills.Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.Experience with Xactimate and XactAnalysis, including reporting tools.Valid driver's license with an acceptable driving record.Preferred Qualifications (Not Required)Restoration industry experience strongly preferred.Bachelor's degree in Business Administration, Operations Management, Finance, or a related field; equivalent professional experience may be considered.Bilingual English/Spanish communication skills.