Technical Delivery Manager

Technical Project/Delivery ManagerManager Notes: Please READ and follow the notesMust be local to DMV area. 2 days per week in the DC office. NON Local Candidates should NOT apply to this role.Looking for 5-7 years of relevant technical delivery exp as a PM.They use ServiceNow for tracking. But Jira or other similar tool will suffice.Team is responsible for FEP Bridge (CF claims processing application) that other Blues plans can process their member healthcare claims through FEP Bridge (SaaS)Needs a PM who can help drive the technical delivery of the application in response to what the customers needTop skills:Ability to work with multiple stakeholders and various cross functional teams. Acquire resources from other teams, facilitate those conversations to have resources fill requirements that they receive from customersNeeds to have BG in IT (Specific technologies is not needed). Will be working a lot with file transfers and API calls.General work week: 3-4 calls with customers where they are asking for certain changes to FEP Bridge. Needs to understand those IT requirements and then translate to Business language.Needs to be OK taking ownership of the technical delivery of specific projects. Getting the right folks in play from across the org to get the job doneTop 2 skills: Ability to lead meetings and ability to communicate effectively.Skills the manager is NOT looking for: Test Engineer or Developer.. No scheduling or budgeting. Purely a Technical PM, driving technical efforts alongside the Business PM.Facets/NASCO or any IT Healthcare vendor services exp would be a bonus.Tech exp that would stand out: SFTP, MQ for EDI exchange, API calls, ability to interact with firewall and network teamsJob Description: Role: Technical IT Project Manager PURPOSE: Sr. IT Project Manager, leads, plans, executes, monitors, controls and closes projects for the FEP Bridge Infrastructure team. This role oversees and directs complex enterprise wide corporate initiatives involving 15-50+ stakeholder groups across several organizational work streams utilizing Agile and Waterfall methodology to deliver results.ESSENTIAL FUNCTIONS:25% Actively plans and manages large scale Waterfall or Agile projects holistically around scheduled program increments and milestones, scope, cost, resource health and risks while collaborating with stakeholders in key meetings resulting in successful project deliveryCoordinate technical changes with cross functional teamsNegotiate and obtain approval for schedules pertaining to Technical System UpgradesCommunicate technical change activities and scheduled outages with stakeholders.Manage the change requests and track its completion with team members. Ensure statuses are updated in tracking system (ServiceNow)Lead the documentation efforts to create Standard Operating Procedures (SOPs) that describe change processes.Host meetings with stakeholders to intake, track status, and understand new project and technical requests.Leads, plans, executes, monitors, controls and closes projects for the FEP Bridge Infrastructure Team.Prepares key documents, present business cases and produces other reports as needed while collaborating with stakeholders to bring technical deliverables for projects to completion.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience: 5 years experience managing technical projects in a cross-functional, technical systems implementationPreferred Qualifications Knowledge, Skills and Abilities (KSAs) Strong Communication skills both written and verbal, Advanced Ability to successfully lead in a matrixed environment, Advanced The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.