E-commerce Assistant Manager

Salary: $85,000-$94,000 base salary + discretionary bonus
Hybrid Working: Working onsite Tuesday/Wednesday and all other days work from home
Location: Hybrid 915 Broadway, New York, NY

Medik8 is a UK-based skincare company on a fast growth trajectory in North America, primarily driven by our direct to consumer website. Our team is passionate about delivering exceptional service and creating memorable online shopping experiences. As we continue to scale, we are seeking a motivated and detail-oriented individual to join us as an E-commerce Assistant Manager on the New York-based team.

As an E-commerce Assistant Manager, you will play a crucial role in supporting our online sales operations and ensuring smooth day-to-day e-commerce activities. You will work closely with various teams, including marketing, public relations, customer service, and logistics, to optimize our online presence and drive revenue growth. This position reports directly to the Senior Ecommerce Manager, North America.

Responsibilities

1. Website Content Management for US and CA sites:

• Assist in uploading new product listings onto the site and QA/update all product listings ongoing.
• Monitor product inventory levels and coordinate with the logistics team to ensure adequate stock levels.
• Update product descriptions, images, and pricing as needed to maintain accuracy and relevance.
• Create and maintain collection and landing pages for updated content/product accuracy.
• Continuously QA website for accuracy and recommend improvements.

2. Customer Care Support:

• Manage North America customer care KPIs and brief in agency for regional trade and support needs.
• Liaise with the global customer care team on shipping and order disputes.
• Liaise with the sales admin concerning shipment and fulfillment issues.
• Monitor customer feedback and reviews, identifying trends and areas for improvement to enhance the overall customer experience.

3. Marketing Support:

• Assist in the execution of e-commerce marketing campaigns, including building out landing pages, setting up promotions, and briefing assets.
• Coordinate with the marketing team to ensure product launches, promotions, and sales initiatives are effectively communicated to customers through the e-commerce platform.

4. Analytics and Reporting:

• Track key performance metrics, such as website traffic, conversion rates, and sales performance, using Google Analytics, Shopify and other platform reporting tools.
• Generate regular reports to analyze e-commerce performance, identify trends, and make data-driven recommendations for improvement.
• Ad hoc requests / reporting as needed.

5. Trade Campaign Management:

• Project manage regional trade campaigns keeping cross-functional teams updated and accountable to deadlines and goals.
• Brief in and feedback on creative asset needs to support trade campaigns.

Qualifications:

• Bachelor's degree in business, marketing, e-commerce, or related field.
• Solid previous experience in e-commerce operations, preferably in the beauty industry.
• Experience with Shopify+ platform.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously, prioritize projects and meet deadlines.
• Knowledge of digital marketing principles and practices is a plus.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.

About us

Medik8 is a UK-based clinical skincare company dedicated to delivering high-quality, results-driven products backed by scientific research and innovation. With a strong global presence and an exciting high-growth trajectory, particularly in the US, Medik8 continues to push boundaries in clinical skincare.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It's just who we are!

Some of the perks of being part of the Medik8 team include:

• Competitive salary
• Comprehensive benefits package including paid time off, holidays, health insurance and retirement plans
• Flexible & Hybrid working with min 2 days mandatory per week in-office at NYC office space
• Transit benefits
• Cell phone and wifi WFH stipend
• Annual product allowance and product discounts
• Annual discretionary bonus based on performance
• Quarterly US team building activities

Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.

Department Global Markets US Role D2C Locations New York Office Remote status Hybrid Yearly salary $85,000 - $95,000 Employment type Full-time