Venue Sales Representative

About Us

Join a Team That’s Anything But Ordinary

At High Spirits Hospitality [ we don’t just host events—we create unforgettable experiences. What began in a garage as a small bartending business has evolved into a powerhouse of hospitality brands, including Liquid Catering, Events at Judson Mill, The 405, Bravo1 Protection, and High Spirits Events. With 40 full-time and over 100 part-time team members, we produce more than 1,000 events a year—and we’re just getting started.

We believe in delivering exceptional customer service and building a team culture that’s nothing short of REMARKABLE.

Our Values:

We are...

Radically Inclusive Embracing Individuality Making Life Fun Active Learners Responsible Citizens Keepin' It Real Ahead of the Curve Bold Leading with Heart Exceeding Expectations Everyday

As our Venue Sales Representative, you’ll help turn big moments into unforgettable experiences. You’ll be the first point of contact for clients exploring one of our venues, guiding them from initial inquiry to signed contract with confidence, warmth, and urgency. From weddings and galas to corporate events and festivals ranging from 50 to 1,500 guests, you’ll play a key role in growing our business while creating a polished, high-touch client experience from day one.

What You’ll Own

* Own the lead journey from first inquiry through booking, follow-up, and handoff to the planning team.

* Own CRM accuracy, pipeline visibility, and timely communication with every active lead.

* Own monthly and annual sales performance, including revenue goals, conversion goals, and customer satisfaction standards.

* Own a polished, professional client experience that reflects the High Spirits Hospitality brand.

Key Responsibilities (90% of workload)

* Sell and promote our full range of event services, including venue rentals, equipment rentals, food, beverage, A/V, and staffing services.

* Respond quickly and professionally to inquiries from phone, email, social media, and web submissions. We receive over 1,000 leads a year.

* Qualify leads, schedule tours and consultations, and confidently guide prospects through both virtual and in-person sales conversations.

* Build trust with prospective clients by answering questions, addressing concerns, and following through consistently until they book or decline.

* Prepare contracts, payment schedules, and booking details accurately and efficiently.

* Maintain detailed, accurate sales and event notes in CRM and related tools, including lead activity, client requests, approvals, changes, and next steps, so commitments are clearly documented and easy for the team to reference later.

* Pursue new business through outreach, networking, referrals, and relationship-based prospecting. Build relationships with key event industry partners to increase referral business.

* Coordinate closely with planning, operations, culinary, and finance teams to support a smooth client experience from booking through event execution.

* Coordinate with the marketing team to strengthen brand recognition, support lead generation efforts, and help convert interest into qualified opportunities.

* Periodically work event shifts as a wedding coordinator or assistant coordinator, helping ensure seamless execution and timely resolution of client needs.

Venue & Event Management Expectations (10% of workload)

* Lead assigned venue shifts from setup through breakdown, supervising staff, overseeing front-of-house flow, and helping ensure events run smoothly, safely, and to company standards.

* Serve as the primary on-site point of contact for clients, guests, vendors, and contractors, responding calmly and professionally to changing needs, operational issues, and event concerns.

* Monitor vendors, contractors, and staff for safety violations and compliance concerns—particularly in food service, alcohol service, and life safety areas—and address or escalate issues promptly.

* Complete physical event work, including setup, breakdown, resets, and cleaning tasks, while staying attentive, flexible, and responsive throughout the event.

Professional Standards & Company Expectations

* Take ownership of assigned work, follow through on commitments, and communicate proactively when support or clarification is needed.

* Represent High Spirits Hospitality with professionalism and reflect our brand values in your work, communication, decision-making, and service to others.

* Communicate quickly and professionally with clients, guests, teammates, vendors, and partners, recognizing that some work-related communication may occur after hours due to the event-based nature of our business.

* Handle client, vendor, and employee concerns with professionalism, sound judgment, and timely escalation when needed.

* Support a positive, inclusive, and accountable work environment that aligns with our company culture and standards.

* Be dependable, solutions-focused, and adaptable as business needs, priorities, and event conditions change.

* Use company technology, communication platforms, and digital systems consistently, accurately, and responsibly to complete your work and stay informed.

* Submit digital documents, reports, checklists, receipts, and other required records accurately and on time.

* Attend required company meetings, trainings, and check-ins as scheduled, and come prepared to actively participate.

* Stay well-versed in company offerings, policies, safety standards, and service expectations, and follow updates as they are communicated.

* Handle company, client, and employee information with professionalism, discretion, and appropriate confidentiality.

* Follow all applicable laws, licensing requirements, and company procedures related to your work, including safety, sanitation, alcohol service, and workplace conduct standards.

* Use company property, equipment, and workspaces responsibly and help maintain them in clean, organized, working condition.

* Support alcohol service or alcohol-related event duties as needed, in accordance with company policy and applicable law.

* Maintain a professional appearance and present yourself in a way that reflects our hospitality standards and brand.

* Perform other duties and support additional shifts or assignments as needed based on business needs.

Success in This Role Looks Like

* Leads receive fast, professional communication and feel cared for throughout the sales process.

* Tours and consultations are engaging, organized, and effective at converting qualified prospects.

* Contracts, payment schedules, CRM updates, and client records are accurate and current.

* Sales goals are actively pursued, opportunities are followed through, and corporate business development remains consistent. On average you’ll book 15 events a month.

* Client issues are handled with professionalism, sound judgment, and timely escalation when needed.

Typical Schedule

This role is primarily business-hours based, but flexibility is essential because many clients prefer tours and consultations in the evenings or on weekends. You should expect to be available for 1–2 evenings per week, 2 or more weekends per month, and frequent event shifts in a manager-on-duty or client-facing support role. Weekday schedules can often flex when weekend hours are worked. Our busiest seasons are typically April through June and September through December.

Advancement

We are committed to developing our team members and creating clear opportunities for growth. Each position includes a customized Career Road Map that outlines the skills, experience, and performance standards needed to advance. We want every team member to understand what growth can look like here—and exactly what it takes to earn it. The natural progression for this role is to grow into a Venue Sales Manager position, though opportunities in other roles or departments may also be available based on business needs and individual strengths.

Compensation & Benefits

* This is an exempt position with a competitive base salary with a commission and bonus structure.

* This role is not typically tip-eligible, though direct tips may occasionally be accepted in limited circumstances in accordance with company policy.

Health insurance stipend through our Blue Cross ICHRA plan Eligible to enroll with Palmetto Proactive Healthcare

[ for just $30 a month.

* Exempt employees enjoy a flextime scheduling option + Discretionary Paid Time Off after your first 60 days.

One-month paid sabbatical every 4 years. $250 Annual Travel Bonus. Allowance for personal computers and phones used for business purposes. Paid parental leave with a flexible return-to-work program. Eligible to participate in our Employee Referral Bonus programs. Weekly Pay.

We’re looking for someone with the experience, drive, and heart to thrive in a fast-paced, people-centered role. To be successful, you should:

* Have 3+ years of experience in a relevant role, specifically in event sales, planning, or coordination.

* Be a proven closer with a track record of selling, planning, and executing a high volume of events.

* Lead with respect and inclusivity—we proudly serve clients of all backgrounds, identities, beliefs, and relationships, and team members must be able to support all clients with professionalism and care.

* Bring remarkable leadership skills and the ability to guide clients and teammates with confidence.

* Be comfortable using Microsoft Office tools and other technology to stay organized and efficient.

* Be comfortable using CRM, proposal, and communication tools to maintain accurate sales records, client notes, and follow-up activity.

* Be able to communicate clearly and professionally in English, both verbally and in writing, to perform the essential functions of the role.

* Be highly organized, analytical, and ready to tackle challenges with creative problem-solving.

* Present yourself professionally and confidently in client meetings, venue tours, networking events, and on-site event support roles.

* Have the flexibility to work frequent evenings and weekends to accommodate client needs.

* Be comfortable serving in occasional on-site event leadership roles, including venue management, wedding coordination, or assistant coordination support.

Be at least 21 years old due to alcohol service. Have a valid driver’s license and reliable vehicle for daily travel between

venues and our corporate office.

* Have a cell phone with voice, text, and data capabilities available for work use.

* Be able to perform the essential functions of the role, with or without reasonable accommodation, including standing and walking for extended periods and occasionally lifting or carrying up to 50 lbs.

* Hold a high school diploma or GED. A college degree is not required—we care more about your experience and attitude.

* Be able to successfully pass a background check consistent with applicable law and the requirements of the role.

* Be able to successfully pass a drug screening consistent with applicable law and company policy.

Must be authorized to work in the United States. Maintain a SC Alcohol Server Certificate.