Customer Support Team Lead: Coaching for Impact & KPI Wins

VXI Global Solutions

VXI Global Solutions is seeking a Team Lead for Customer Support (Chat & Email, Tier 2) to oversee day-to-day operations of a fast-paced team. You will coach agents, monitor KPIs, and drive performance improvements while ensuring adherence to client service agreements and policies. The role requires strong communication, familiarity with contact center tools, and the ability to work flexible shifts in a 24x7 environment, including weekends and nights. #J-18808-Ljbffr VXI Global Solutions

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Vacancy posted 2 days ago

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