Veterinary Client Service Representative

Description

Veterinary Client Service Representative  

Manchester Veterinary Clinic

Manchester, CT

Full -Time  

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.   

Our Ideal Candidate:   

An upbeat, self-starter with a passion for providing excellent customer service.   Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives.   This full-time position would require  30-40  hours per week, including some weekends and Holidays.   

Job Duties:  

• Communicating via phone, email, and in person with clients and actively listening to their concerns.  
• Utilizing computer information   systems   to accurately enter client/patient   information, update and   maintain   medical records.  
• Processing client payments and invoices.  
• Scheduling and confirming appointments with patients.  
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.  
• Other administrative duties as needed.

Job Requirements:  

• High School Diploma or equivalent, AAS or higher preferred.  
• At least 6 months of customer service experience.  
• Veterinary hospital experience is preferred, however not   required.  
• Ability to   lift up   to 50 pounds, squatting, reach, standing, and walking throughout the day.  
   

Benefits – our care in action  

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:  

Competitive pay  

• 401(k) with employer match   
• Mental health resources, including easy access to therapy through Lyra Health   
• Paid parental leave  
• Purr-ental   leave for when you adopt a pet   
• Subsidized backup childcare and elder care   
• Expert advice, support and network discounts for fertility and family planning   
• FREE CE courses  
• Pet   perks   and veterinary service discounts   
• Student loan support tools and   assistance   

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.  

Who We Are  

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.  

Our Support Office   teams   power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.  

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.  

• Service – delivering exceptional service  
• Empathy – leading with care  
• Accountability – achieve meaningful outcomes  
• Joy – be a source of light  
• Exploration – learn to fuel growth  
• Team – connect for success  

Compensation negotiable based on credentials and experience with a starting rate ranging from $17-19/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location .