Managed Services Account Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Managed Services Account Manager based in the United States.

This role sits at the intersection of client success, service delivery, and strategic consulting within a fast-growing fintech environment focused on AI-driven solutions for the financial services and commercial real estate ecosystem. You will own a portfolio of managed services clients, ensuring high-quality delivery while driving measurable business outcomes and long-term account growth. Acting as the primary client liaison, you will coordinate cross-functional teams including data science, product, and marketing to ensure seamless execution of client initiatives. The environment is dynamic and startup-driven, requiring strong ownership, adaptability, and the ability to operate in both strategic and executional capacities. You will also play a key role in identifying expansion opportunities and translating client needs into scalable solutions. This is a highly visible role where relationship management and operational excellence directly influence client success and company growth.

Accountabilities:

• Serve as the primary point of contact for managed services accounts, owning client relationships and ensuring satisfaction and retention.
• Oversee end-to-end service delivery, coordinating with internal teams to ensure timely execution of client initiatives and campaigns.
• Guide clients in aligning their business objectives with technology solutions, including CRM systems and AI-driven tools.
• Identify upsell and expansion opportunities, supporting proposal development and presenting additional service offerings.
• Deliver regular business reviews, performance reports, and strategic recommendations that demonstrate value and impact.
• Collaborate with cross-functional teams on onboarding processes, workflow improvements, and operational enhancements.
• Contribute to marketing initiatives, including case studies, customer success stories, and sales enablement materials.

Requirements:

• 2+ years of experience in account management, customer success, or IT/service delivery roles, preferably within a managed services or consultancy environment.
• Mandatory experience working within the Commercial Real Estate (CRE) sector.
• Strong understanding of CRM platforms (e.g., Salesforce, HubSpot) and general IT infrastructure or SaaS tools.
• Excellent communication, relationship management, and organizational skills.
• Bachelor’s degree in business, technology, or a related field.
• Comfortable working in a fast-paced startup environment with high autonomy and evolving priorities.
• Strong analytical thinking, problem-solving ability, and decision-making skills.
• Experience working alongside AI or data-driven technology teams is a plus.

Benefits:

• Competitive compensation package with performance-based bonus potential.
• Equity participation in a high-growth fintech startup.
• Comprehensive health, dental, and vision insurance for employees and families.
• 401(k) retirement plan.
• Unlimited discretionary PTO and 11 paid company holidays.
• Fully remote, flexible work environment with high autonomy.
• Opportunity to directly influence product, culture, and client success outcomes.
• Fast-paced, collaborative startup culture with strong visibility and impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.