IT Support Specialist

IT Support SpecialistEckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an IT Support Specialist for our Pittsburgh, PA office.Primary Responsibilities:Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organizationTroubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as neededProvide a courteous professional response to customers in a timely and accurate manner, via phone, email or chatFollow-up and close out all open ticketsPC set-up, delivery and general maintenanceProvide on-call support after business hoursPerforms other related duties as assignedSkills/AbilitiesOutstanding communication skillsExcellent interpersonal and customer service skillsAbility to troubleshoot, think critically, and diagnose technical problemsExceptional organizational skills and attention to detailAbility to function well in a high-paced environmentProficient with Microsoft Office365 and applications used in a law firm environmentPrior experience with a ticketing system is preferredEducation and Experience:High school diploma or equivalent. Bachelor's degree preferredMinimum two years of help desk experiencePhysical Requirements:Remain stationary for extended periods while performing repetitive tasks such as working at a computerAbility to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scannersAbility to move, transport, set up, breakdown or reposition technology equipment, up to 25 poundsAbility to transport materials using carts, dollies, or other appropriate equipmentTravel expectation: NoneBenefits:Generous PTO and holiday scheduleMedical/Vision/Dental insuranceHybrid work scheduleCommuter BenefitsPaid parental leave401k planEckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status.Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.