Desktop support Technician

Desktop Support Technician

Immediate need for a talented Desktop Support Technician. This is a 12 Months Contract opportunity with long-term potential and is located in 320 East North Avenue, Pittsburgh, PA 15212/ Canonsburg, PA 15317 / 12311 Perry Highway, Wexford, PA 15090 / 2570 Haymaker Road, Monroeville, PA 15146 / Camp Hill, PA 17011 (Onsite).

Job ID:26-25509 Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The IT Deskside Support Engineer is fully accountable for:
• Business Hours & Non-Business Hours On Call support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams
• Onsite Deskside & Field Incident Resolution
• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Provide in person support for clinicians, nurses, researchers, and corporate staff.
• Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
• Troubleshoot and resolve:
• Laptop and desktop failures
• Boot, OS, driver, and performance issues
• Peripheral connectivity and malfunctions
• Ensure minimal downtime for users performing patient care or time critical activities.
• Restore operational capability with speed and accuracy while maintaining safety.
• IMAC & Deployment Services (Install, Move, Add, Change)
• Perform full IMAC lifecycle activities, including:
• New device deployments and refreshes
• User onboarding and workstation setup
• Physical moves and reconfigurations
• Device replacements and upgrades
• Coordinate installations with user availability and site access constraints.
• Configure devices as per standards, images, and security baselines.
• Validate post deployment functionality before handover to the user.
• Ensure old or replaced assets are returned, secured, or disposed of correctly.
• Hardware & Peripheral Support
• Provide hands on support for:
• Laptops and desktops
• Monitors (single/multi display)
• Printers (local and network)
• Docking stations, keyboards, mice, accessories
• Replace faulty components and coordinate warranty or vendor repairs where required.
• Perform physical inspections to identify early hardware degradation risks.
• Support clinical adjacent equipment were permitted under scope.
• Ensure cleanliness, labelling, cabling discipline, and workstation safety.

Key Requirements and Technology Experience:

• Minimum 4 years of experience in:
• Deskside IT Support
• Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands on experience with:
• Windows desktops and laptops
• Common peripherals and printers
• Basic networking concepts
• Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).
• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.
• FUNCTION: Field / Deskside IT Support
• WORK MODEL: Onsite / FieldBased
• COVERAGE MODEL: Site Aligned with Field Mobility
• TRAVEL: Within assigned ~30 mile radius
• SHIFT MODEL: Business Hours On Call / Extended Support as required

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.