IT Support Analyst I

IT Support AnalystLocation: Pittsburgh, PAStart Date: Right AwayKeywords: #PittsburghJobs; #ITSupportAnalystjobsBenefits:On the job training, with cross training for other skilled positions and opportunities for advancement.Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement.Award winning team with exceptional work environment.Six Paid Statutory Holidays after 90 days probationary period.One Week Paid Vacation Bonus after six months / 1960 regular hours.Weekly pay by direct deposit.Performance Reviews (and compensation reviews)Job DescriptionThe Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at Client locations. They work with centralized IT teams to deliver new solutions and support the existing standards. Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.Position DescriptionSite IT Support (SIS) Associate I are business, function, or process specialists and can be technology generalists or specialists. They demonstrate the ability to clearly express and share ideas and risks both verbally and written, in a positive and effective manner to their supervisor and team members. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the deliverable. They act within well-defined policies and procedures and be closely supervised. Normal focus is on existing products or processes. Site IT Support (SIS) Associate I is seen as an individual contributor within their team. They are competent at managing their time, have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor they are considered a member of a group or team focused on delivering business goals by follow structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work - their contribution is measured by their ability to complete the work assigned to them. The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impact others.Key ResponsibilitiesEntry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervisionOnsite Technology Support provides in-person assistance to employee end users including:Responds to telephone calls, emails, and personnel requests for technical support.Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.Performs pro-active monitoring of Client's computer systems through appropriate tools.Documents, tracks, and monitors problems to ensure timely resolutions