Area Supervisor

Multi Unit Supervisor - Supervise multiple Domino's locations. APPLICANTS WITH NO PIZZA EXPERIENCE WILL NOT BE CONSIDERED. Job Title: Multi-Unit Supervisor Salary Range: $70,000.00 base salary. Plus bonus.

RESPONSIBILITIES AND DUTIES:

• 20%) Develop and achieve Operating Plan – Work with Managers to develop budget for area. Conduct trend and profitability analysis, review PWR daily, and utilize TPP Report for lost potential profits identify areas and introduce action plans after reviewing with GM’s. Meeting operating plan using P/L reviews with Manager of Ops and Franchisee. Communicate with area on weekly sales and profit numbers, Turnover, Service Numbers, OER. Identify under-performing stores and develop plan of action. Work with Franchisee on strategy for area for local store marketing and national promotions. Develop a strategy to hit all sales goals. Develop systems to manage area operations OER, and Eco Sure.
• 15%) Build sales to meet company goals – Create and develop strategies for increasing sales. Focus on the following responsibilities which have an impact on meeting sales goals. Facilitate and develop relationships with local communities and businesses. Ensure area utilizes active local store marketing.
• 10%) Support General Managers, and entire area – Ensure all personnel and stores have appropriate tools to operate business. Provide direction on company, and area goals and offer plan to achieve them. Actively listen to staff through conducting performance appraisals and provide appropriate follow-up. Be accessible.
• 10%) Maintain effective communication at all times – Act as liaison with Leadership Team. Identify what is important to GM’s and present a clear and relevant message in a timely manner. Attend and run assistant Manager Meetings. Lead the roll-out of national promotions for area. Address all problems/issues in a timely manner and identify opportunities for improvement. Attend general manager team meetings and interact with team members. Build positive relationship with area and create a fun atmosphere.
• 10%) Ensure area stores are properly staffed and trained – Coordinate with Human Resources to strategize on staffing and turnover issues. Enforce the use of interview and selection tools. Uphold integrity of training system. Develop and enforce systems that drive training process. Hold general managers accountable.
• 10%) Administration – Provide weekly numbers to management and produce standard reports. Conduct additional analysis as necessary. Administer wage and benefits to area and ensure proper completion of HR forms. Lead the coordination with management on store changes. Compile feedback from GM on delivery area and competitive activities. Daily agenda, schedule, checklist sent weekly to Manager of Operations. Attend all meetings and Teams Calls. Review of store schedules by Noon Wednesday. Friday nights through Dinner Rush expected unless on Vacation. At least one close per week. 1 preopen / open shift per week.
• 10%) Uphold policies and standards – Ensure adherence to all DPI standards. Ensure use of tools given to monitor standards such as OER and Eco Sure. Provide a harassment free work environment and follow all Human Resources policies. Appropriately handle all disciplinary actions in a consistent manner. Ensure stores are properly maintained. Ensure product quality standards are always followed.
• 10%) Ensure area provides excellent customer service – Enforce Golden Rule and the Honor Guarantee. Develop and drive strategies to achieve company service goals. Ensure area is appropriately staffed. Ensure area responds to customer complaints and are closed within 24 hours. Review and coaching utilizing CSAT in PWR as guide for Customer’s Satisfaction.
• 5%) Enforce Safety and Security Standards – Maintain in-depth knowledge of all safety and security standards. Ensure GM’s conduct ongoing in-store briefs, Cash Handling, Tiger, Safety and Security briefings. Oversee communication with other stores when safety/security issues arise. Enforce policies and provide appropriate actions as necessary. All Safety Security incidents reported Immediately. Ensure all accident forms, workers comp, insurance, and legal is completed within 24 hours of incident. This section is zero Tolerance, nothing is more important than the Safety and Security of our Team.

QUALIFICATIONS:

Successfully managed a group of Domino’s Pizza or fast food restaurants 5-7 + Supervisory experience required Bachelor’s Degree preferred Excellent communication, motivational and team building skills Excellent decision making and crisis management skills Proficient in Microsoft office products STORE VISIT EXPECTATIONS: EVERY VISIT: Plan on visit being 1-1.5 hours. Minimum, no in and outs unless touring with Leadership. Completion of Self OER, and Large Pepperoni Timing on every visit #J-18808-Ljbffr Ontario Trillium Foundation