Hotel Night Auditor

Benefits Paid time off Responsibilities The works at the front desk of a hotel during the night, Must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of duties include: Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking #J-18808-Ljbffr