Revenue Cycle Specialist

JOB SUMMARY The primary purpose of this position is to develop and train world-class best practices in pre-billing, billing, collections, and accounts receivable functions in the home health and hospice industry. DUTIES & RESPONSIBILITIES Support the accounts receivable functions under the supervision of the Learning and Development Leader. Train, monitor, and update the policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice. Assist agencies in the development and use of accounting policies and procedures, and establish a great rapport between departments so that each can realize the importance of accurate reporting procedures. Partner with RC Portfolio Leaders to develop training opportunities for staff, further enhancing the impact of the portfolios and the company. Collaborate with Executive Directors and/or RC Portfolio Leaders to provide training to Billers and Billing Managers. Utilize ticketing software to track trends of support/education needs. Develop and maintain reporting metrics to identify agencies that need additional support through training and education, developing plans with EDs and RCPLs to enhance field results. Pioneer the creation of best practices for Service Center and Field in a manner that is easy to understand and adopt into practice; create methods that are engaging and easy to absorb. Establish and maintain positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, other RC Portfolio Leaders, and payors. Maintain a comprehensive working knowledge of payor contracts and ensure that agencies are billing and collecting according to contract provisions, and adjust training courses accordingly. Protect the confidentiality of patient and agency information through effective controls and collaboration with billing operations. The above statements are intended to provide a representative summary of the major duties and responsibilities typically performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) At least three years' experience in health care billing and collections management Experience in home health and/or hospice operations Demonstrated experience in LMS development with configuration skills. Ability to exercise discretion and independent judgment and demonstrate effective communication, negotiation, and public relations skills. Demonstrated capability to manage detailed information accurately. Ability to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers. Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities. Experience with in Home Care Home Base, Waystar, Availity, Medicare Administration Contractors (MACs) portals , etc., with the ability to train staff in software systems and processes. Why Join Us At Pennant Services, we don’t just manage—we lead like owners . Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location: Remote Wage: $70,000 - $80,000 Type: Full-Time What sets us apart Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. #J-18808-Ljbffr