Reservationist

At Woods to Water Vacation Homes, we are passionate about exceptional homes, curated experiences, and creating lifelong memories with our guests in the Brainerd Lakes Area and beyond. POSITION OVERVIEW The Reservationist supports the guest experience from booking through post-stay follow-up, working closely under the Guest Relations Lead. This role is ideal for someone who is organized, hospitality-minded, and enjoys both guest communication and behind-the-scenes coordination. The Reservationist will focus on day-to-day guest messaging, guest reviews, supply tracking, and supporting property readiness by monitoring housekeeping and maintenance items in Breezeway. This role helps ensure guests have a smooth, welcoming, and well-supported stay while keeping internal operations moving e ffi ciently. KEY RESPONSIBILITIES Guest Communication & Reservations Respond to guest inquiries and messages in a timely, friendly, and professional manner Assist with reservation support across booking platforms including Book the B.L.A., Airbnb, and VRBO Help manage guest communication before, during, and after each stay Support check-in and check-out communication to ensure guests have the details they need Escalate higher-level guest concerns or service recovery situations to the Guest Relations Lead as needed Guest Experience Support Monitor and support guest messaging to help create a seamless stay experience Assist in collecting and monitoring guest reviews following each stay Maintain a high standard of communication that reflects the Woods to Water Vacation Homes brand Internal Coordination & Operations Review housekeeping and maintenance items in Breezeway and communicate updates internally as needed Help monitor property readiness and flag issues that may impact arrivals or guest satisfaction Maintain and organize supply drop lists for homes and housekeeping needs Support day-to-day administrative and office tasks tied to reservations and guest service QUALIFICATIONS Previous hospitality, customer service, administrative, or vacation rental experience preferred Strong written and verbal communication skills Highly organized with strong attention to detail Comfortable using software and digital tools; experience with booking platforms, PMS systems, or Breezeway is a plus Able to manage multiple tasks and stay calm in a fast-paced environment Positive, team-oriented attitude with a hospitality-first mindset WHAT WE OFFER Competitive pay based on experience. Opportunity to be part of a boutique, locally owned company rooted in the Brainerd Lakes Area. Supportive, passionate team environment with room for growth. A role that directly shapes unforgettable guest experiences in one of Minnesota’s premier vacation destinations. SCHEDULE: Monday through Friday: 8:00 AM – 5:00 PM No Manager on Duty responsibilities required for this role

COMPENSATION: CHARACTERISTICS:

Minnesota Nice – genuine warmth and kindness Hungry – a go-getter with a strong work ethic Growth Mindset – eager to learn and improve Committed – aligned with the company vision and team success Intentional – organized, thoughtful, and proactive in daily work We are excited to hear from those who share our passion for northern Minnesota hospitality and helping others enjoy all that this area has to offer. Woods to Water is an Equal Opportunity Employer and welcomes a diverse pool of applicants. #J-18808-Ljbffr Woods to Water Vacation Homes