Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
Our agency operates two locations and is built around the goal of creating some of the best workplaces in Michigan. We’re always looking for friendly, organized individuals who want to be part of a supportive team and grow their careers in the insurance industry.

I’ve been fortunate to work alongside an incredible group of agents and team members over the years, and my goal is to offer that same opportunity to others who want to build something meaningful. Joining the right agency can truly be life-changing, and we’re passionate about helping our team members grow personally and professionally.

For our team, we offer a strong benefits package that includes a health plan, 401(k), paid holidays, paid time off, guaranteed base salary, and team and individual commissions on top of salary. Team members may also have opportunities for profit sharing, signing bonuses, and insurance licensing reimbursement. Our offices feature a large, open workspace with spacious cubicles and plenty of natural light, creating a comfortable and collaborative environment. We also believe strongly in work-life balance, which is why weekends are always off.

Our culture is built around support, growth, and opportunity. We’re looking for someone who is organized, personable, and excited to be part of a team that values professionalism, collaboration, and helping people succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steve Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.