Service Advisor

Service Advisor- Full TimeThe ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you're looking to join a company that treats you like family and invests in your future, we'd love to have you on board!BenefitsAverage annual compensation of $60,000 - $85,000Health insurance- Company contributes a portion to costDental, Vision, Assurity, and LifeLock insurance options availablePaid Life Insurance401(k) with company matchingPaid Time OffFamily owned and operatedPositive work environmentResponsibilitiesUphold and understand manufacturer warranty guidelines, policies, and proceduresOversee the service lane to ensure prompt, courteous, and efficient service for all customersGreet customers promptly and courteously upon arrivalGather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customerAssess and recommend maintenance based on vehicle age, mileage, and service historyProvide detailed and accurate estimates for parts and labor costsEnsure final invoices align with completed work and explain all warranty, services, and charges to customersEstablish clear follow-up timelines with customersProvide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concernsEfficiently allocate work among technicians to optimize daily productivityEnsure technician time is consistently utilizedSend digital multi-point inspections for customers to review, in addition to printing physical copiesCollect payments from responsible parties for all repairsFacilitate a positive customer experience by completing additional tasks as neededQualificationsStrong organizational and time management skillsFriendly, customer-oriented demeanor with exceptional communication skillsProven leadership abilities with experience in managing and coordinating team activitiesProfessional appearance, maintaining a well-groomed and polished imageMust have a clean driving record and hold a valid driver's licenseMust be willing and able to submit to a Background Check and Drug Screen