End User Support

End User Support

Nationwide IT Services is seeking a full-time NMCI/Flank Speed End User Support person to support COMNAVSURFGROUP SOUTHEAST at Naval Station Mayport, FL.

The COMNAVSURFGROUP SOUTHEAST serves as the executive agent for Commander Naval Surface Forces Atlantic for force generation with a focus on Manning, Training, and Equipping (MTE) surface ships to provide the operational and component commanders with combat-ready surface forces capable of conducting prompt and sustained naval, joint, and combined operations in support of U.S. national interests.

Duties and Responsibilities

• Provide NMCI/Flank Speed end-user support.
• Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
• Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
• Develop project and program plans and milestones, and participate in program reviews, status assessments, project and program planning, and project status reviews.
• Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
• Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
• Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
• Configure laptops for remote access to support CNSL staff travel.
• Maintain an accurate inventory of NMCI and government assets.
• Provide end-user support for NMCI hardware and software, including various Microsoft products.
• Assist with printer and peripheral devices.

Job Qualifications

• Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build-out requests, help desk support, and customer service.
• Must have or the ability to obtain and retain a DoD Secret Clearance.
• Must have or the ability to obtain and retain IAT Certification Level 2.
• Must be able to work well with a team in a high-visibility, fast-paced environment.
• Must be flexible in balancing competing and new priorities with strong analytical, communication, and writing skills.
• Travel overseas may be required. Valid US Passport required.

About Nationwide IT Services: NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), employee assistance program (EAP), and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.