Senior Specialist Customer Account

Senior Specialist Customer Account

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers' lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship.

The Coffee & Beverage (C&B) categories are among the most dynamic and fastest growing. Consumers' and shoppers' passion for these products keeps them seeking leading brands that elevate daily rituals and inspire exploration and discovery. As a Sr. Customer Account Specialist supporting Amazon, you serve as the primary contact for assigned Amazon categories—calling on key indirect groups that support the Amazon account team, driving category growth, and delivering annual sales and commercial spend targets.

Responsibilities:

• Customer Account Ownership (20% of role)
• Drive category growth and achieve annual sales and commercial spend targets.
• Develop and execute category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
• Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
• Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up.
• Participate in the development of Customer Category Business Plan(s) with Amazon and work with Amazon personnel to drive the execution of the customer category plan.
• Collaborate with Sales Finance Manager on financial reconciliation monthly.
• Account Forecasting & Analysis (80% of role)
• Leads analytics for the Amazon Coffee & Beverage portfolio – utilizes tools available as well as builds, creates and customizes data tracking to support our business needs
• Leads monthly forecasting reviews and recommendations across the portfolio, in collaboration with Customer Account Managers (CAMs), Director and cross functional team.
• Has a deep understanding of customer needs / priorities and leverages data to proactively provide business recommendations
• Collaborate with cross functional teams by leveraging both multiple data sources inclusive of Amazon vendor central, syndicated and shipment data to recommend forecast adjustments.
• Responsible for timely and effective communication of customer/category and forecast information with Amazon team and Nestle counterparts in commercial development and supply chain.
• Primary point of contact for Amazon Vendor Services relationship
• Ensure timely and professional participation in career development programs
• Drive one's own development through the adoption of capability tools
• Develop critical behaviors through robust PDP process
• Act as Peer Coach and provide training to analysts
• Actively ensure effective communication with Commercial Development, Shopper Marketing and Supply Chain partners

Requirements:

• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience
• 1+ years of experience in a previous Account Management role, or similar experience.
• Proficiency in Excel and PowerPoint
• Strong presentation and analytical skills
• Experience in leading/owning projects on previous teams
• Successfully delivered on KPI objectives in previous roles
• Demonstrates a thorough understanding of the sales fundamentals
• Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation
• Takes the initiative to execute with minimal supervision
• Challenges current processes, generating innovative suggestions that improve performance even beyond own role
• Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
• Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
• Proactively identifies opportunities beyond what is expected in own role

The approximate pay range for this position is $94,000 to $130,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers.

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 406891