Guest Relations Coordinator
Full-time
Atomix
About Atomix
Atomix is a two-Michelin-starred fine-dining restaurant that embodies the vision of Chef Junghyun and Ellia Park, blending traditional Korean techniques with Western culinary methods, world-class ingredients, and exceptional service. Since its opening in 2018, Atomix has garnered numerous accolades, including a James Beard nomination for “Best New Restaurant,” 3-stars from The New York Times, and rankings on San Pellegrino’s World’s 50 Best Restaurants list, where it currently stands at 8th as of 2025. Chef Park was also named the James Beard Foundation’s Best Chef in NY in 2023. Most recently, Atomix was honored as the No. 1 restaurant in North America. Position Overview
Guest Relations Coordinator responsibilities include (but are not limited to):
Atomix is a two-Michelin-starred fine-dining restaurant that embodies the vision of Chef Junghyun and Ellia Park, blending traditional Korean techniques with Western culinary methods, world-class ingredients, and exceptional service. Since its opening in 2018, Atomix has garnered numerous accolades, including a James Beard nomination for “Best New Restaurant,” 3-stars from The New York Times, and rankings on San Pellegrino’s World’s 50 Best Restaurants list, where it currently stands at 8th as of 2025. Chef Park was also named the James Beard Foundation’s Best Chef in NY in 2023. Most recently, Atomix was honored as the No. 1 restaurant in North America. Position Overview
We are seeking a Guest Relations Coordinator to serve as the pivotal connector between our guests and the Atomix experience. This is a hands-on, salaried role that blends administrative precision with high-touch service execution.
Reporting to the General Manager, you will ensure that guest preferences, dietary needs, and special moments are communicated clearly and executed seamlessly. This is a rare opportunity to learn the craft of service at a restaurant honored with the "Gin Mare Art of Hospitality Award." For a professional who truly cares about the "why" behind the guest experience, this role offers a unique vantage point into how we define world-class hospitality. This position carries significant visibility and is designed for a professional looking to build a long-term career within one of the world’s most acclaimed culinary institutions.Guest Relations Coordinator responsibilities include (but are not limited to):
Guest Relations & Reservations
- Oversee and manage guest communications through info@ email inboxes and the Tock/Loyalist platform
- Conduct guest research and Google checks to support personalized experiences
- Maintain, update, and distribute allergy charts, ensuring clear communication between FOH and BOH
- Prepare and send weekly allergy summaries to the team
- Act as a liaison between FOH and BOH for guest preferences, allergies, and special requests
- Track and manage celebrations (cards, candles, sweets, etc), and special occasion notes
- Prepare and coordinate welcome cards for guests with the HQ team two weeks in advance
- Collaborate with leadership and design partners on guest experience concepts, menu personalization, and special moments
- Assist in the creation and maintenance of guest experience blueprints and standards
- Coordinate menu card updates, inventory, and ordering in tandem with the GM and AGM
- Maintain menu box inventory, accuracy, and readiness for service
- Assist with end-of-service responsibilities such as walking guests out and managing menu boxes
- Provide support to downstairs teams as needed to ensure smooth service execution
- Serve as a liaison to American Express or other concierge partners for guest-related requests, working alongside GM and AGM
- Support floor plan preparation and execution
- Ensure guest-facing materials and systems are accurate, updated, and operationally sound
Experience: Previous experience in luxury guest relations or Michelin-starred environments is highly preferred.
Detail Orientation: An obsession with accuracy—from maintaining "paperless" allergy charts to ensuring the readiness of menu box inventory.
Communication: Exceptional written and verbal communication skills; you will be a primary voice of the Atomix brand across digital and in-person touchpoints.
Technical Savviness: Proficiency in reservation platforms (Tock, Loyalist) and digital communication tools.
Mindset: A proactive, discreet, and organized professional who can balance behind-the-scenes coordination with a mastery of guest engagement; possessing the refined poise, warmth, and emotional intelligence to anticipate guest needs before they are articulated.
Flexibility: Comfortable with a hospitality-driven schedule (typically 1:00 PM – 11:00 PM or 2:00 PM – Midnight).
Physical Requirements
- Ability to lift up to 25lbs if necessary
- Safely and effectively use all necessary tools and equipment
- Stand and walk for an entire shift, including moving safely through all areas of the restaurant
- Paid time off
- Paid holidays
- Medical, dental, vision benefits at salary level deductions
- Pre-tax commuter benefits
- Quarterly R & D stipend
- NA:EUN Scholarship
- Employee Purchase Program
- Dining Discount
- 401k
Vacancy posted 5 days ago
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