Student Services Systems Analyst, Categorical

SUMMARY DESCRIPTION

Under direction from an appropriate level manager or administrator, performs complex lead technical support and analysis duties pertaining to the development and utilization of Enterprise Resource Planning (ERP) and related systems that serve Student Services functions. Serves as an advanced module user and the primary liaison with Information Technology and vendors to implement new systems and resolve issues. 

DISTINGUISHING CHARACTERISTICS

This is an advanced journey-level classification that performs system application, testing, reporting, and analysis activities. Incumbents exercise a high level of discretion and independent judgment in performing the full range of routine and complex assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District's information systems infrastructure.

EDUCATION AND EXPERIENCE GUIDELINES 

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to a bachelor’s degree from an accredited college or university with major course work in business, computer science, information systems, or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.

Experience:

Five years of experience working in a Student Services office (specific to the department of assignment) within a higher education environment that includes performing specialized technical work and advanced use of a complex data management system.

OR

Three years of increasingly responsible application systems experience, including the use and troubleshooting of ERP applications and supporting data reporting functions, preferably in a higher education student services environment.