Field Service Technician - Chicago Metro

Job Description

Job Description

At Luminator Technology Group , we believe we are Better Together . We always put the Customer First , focus on achieving Results , strive to Be the Best , and foster a culture of Respect & Trust .

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees

Looking for a role where your technical skills make a real-world impact?
Join Luminator as a Field Service Technician and become a key player in keeping public transit technology running smoothly. From diagnosing and repairing sophisticated onboard systems to supporting new installations and upgrades, you'll help deliver reliable solutions that transit agencies and passengers depend on every day.

As a trusted technical expert and customer partner, you'll enjoy a high-visibility role, meaningful autonomy, and the opportunity to work with innovative technologies across a variety of transit environments. If you thrive on problem-solving, enjoy being in the field, and want to see the direct results of your work, we'd love to hear from you.

Pay Range: $28.74 - $33.66 per hour, based on experience
Schedule: Saturday - Tuesday 6:00a-4:30pm (Mon & Tues off)

What You’ll Do:

• Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations.
• Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems.
• Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure products are installed to specifications.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all Company procedures and protocols.
• Collaborate with technical team and various teams across the organization.
• Act as a representative of the company and build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficient manner.

Position Qualifications

• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Skills

• Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operations Monitoring — Watching gauges, dials, or other indicators to make
• Repairing — Repairing machines or systems using the needed tools.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Position Requirements :

• High School diploma required.
• Associates degree or equivalent military technical training preferred.
• At least 2 years of experience supporting technical or engineering services. Military experience in electronics programs may be considered equivalent.
• Ability to interpret wiring schematics required for this role.   
• DC or automotive electrical experience. 

Computer Skills: Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint. 

Other Requirements:

• Clean DMV record and valid Driver License.
• Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
• Strong interpersonal skills to handle demanding situations and deliver exceptional service.
• Ability to diagnose, resolve, and communicate complex technical issues effectively.
• Ability to read schematics and wiring diagrams preferred.
• OSHA training a plus.
• Exceptional organization and time management skills.
• Driven, self-starter with a sense of urgency and customer focus.
• Ability to adjust to changing priorities, and at times work under pressure.
• Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

Physical Demands:

• Maximum unassisted lift is up to 40 lbs. Average lift less than 20 lbs.
• The job is performed under variable working conditions, including interior, temperature-regulated locations and exterior locations subject to inclement weather.
• Compliance with company attendance standards
• The noise level in the work environment is usually moderate.

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Luminator is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. The responsibilities and requirements listed are intended as a general guide and are not an all-inclusive description of the role.

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