Front Desk Agent Full-Time, Year-Round Cedar Creek Lodge

Overview

Live. Work. Explore. as a part of our Lodgingteam at the Cedar Creek Lodge in Columbia Falls the gateway to Glacier National Park!

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls Montana. We depend on our team members to be highly motivated committed share our vision and work together to attain it while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is you will play an essential role in providing warm and friendly hospitality to all our guests.

Were hiring for a Front Desk Agent to Live. Work. the gateway to Glacier National Park!

Job Summary:
As a Front Desk Agent youll deliver outstanding service from check-in to check-out handle reservations and provide helpful local info all while keeping things running smoothly behind the scenes. If youre organized personable and thrive in a fast-paced setting this is the role for you.

The Details:
Position Type: Full-Time Year-Round
Start Date: September 2026
Pay: $17.80/hr
Schedule: Typical schedule is 40 hours 5 days per week (may include weekends evenings and holidays)
Housing: Employee housing or RV sites is not available

About Columbia Falls:
Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops restaurants breweries and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Benefits:

• Medical Dental Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

Guest Relations and Service:

• Maintain positive guest relations at all times
• Answer questions and provide accurate information about area facilities activities and attractions
• Handle guest problems and complaints resolving issues to guest satisfaction
• Educate guests on company environmental policies

Reservations and Check-In/Out:

• Register guests assign rooms and issue keys securely
• Make confirm and cancel reservations
• Handle all aspects of group tour arrivals and check-ins
• Prepare guest folios and statements for checkout
• Process payments and balance receipts/transactions at end of shift

Communication and Information Management:

• Answer phones promptly using proper etiquette
• Take accurate messages and relay information
• Coordinate wake-up calls and handle guest mail
• Operate PBX switchboard for calls
• Maintain up-to-date guest room lists

Financial Responsibilities:

• Follow cash handling procedures and secure bank
• Post charges to guest accounts
• Reconcile transactions and verify daily drop amounts
• Understand and follow PCI compliance guidelines

Other Duties:

• Assist with retail sales where applicable
• Handle lost and found items according to procedures
• Follow emergency and safety protocols
• Maintain clean and organized workspace
• Assist other departments as needed

Qualifications

• Strong communication and people skills. Must be able to speak read write and understand English.
• General computer skills and knowledge of common office machines i.e. computers typewriters calculators cash registers etc. required.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be friendly outgoing enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Parks history and points of interest.
• Must have good organizational skills.

Physical Requirements include:

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Required Experience:

Unclear Seniority