Spa Concierge Hospitality Professional

Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.Spa ConciergesMaximize your earnings and secure your future at Woodhouse! We have immediate opportunities to join our team. Spa Concierges earn $17-$22 per hour plus a generous, world-class benefits package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine.Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for:Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spaProviding guests with necessary intake forms for applicable services, scheduling appointments in ZenotiAnswering phones (before the third ring), escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay.Working closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s).Maintaining organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed.Confirming appointments, selling gift cards and educating guests on spa services and retail products.Ensuring proper lighting, music, cleanliness, and aromatherapy for the spa.Utilizing knowledge of treatments to tailor the guest experience.Inquiring and listening for ways to'surprise and delight' our guests, noting all details in the appointment notes and providing specific actions for their visit.Ideal candidates:Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.Have a proven track record in guiding guests with product selections to support spa retail sales goals.Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.Are computer savvy to ensure our guests are scheduled efficiently and effectively.Work closely with our Spa Professionals to support their efforts to service our guests.Are detail-orientedDemonstrate leadership abilitiesHandle difficult situations with a calm demeanorAre highly effective at multitasking and have excellent customer service skillsUnderstand that serving and helping others leads to personal satisfactionAre flexible and are available to work evenings and weekendsAssists coordinator with other duties as neededPreference for 5 years hospitality or retail experience and experience with appointment scheduling systems. Working conditions: · Standing for up to 6 hours at a time · Walking across spa multiple times during shift and potentially up and down stairs · Lifting up to 30lbs · Bending, reaching, stooping · Repetitive motion · Reasoning, problem solving, hearing, speaking · Fast/steady paced environment, multiple priorities · Frequent customer interactions · Ability to adapt to changes Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace. Compensation: $17.00 - $22.00 per hour