Group Product Manager, Member Coverage & Support Platform

Role Description

Getting health insurance right is one of the most important ways Oscar serves its members. Members need to enroll smoothly, understand and pay their bills, and get fast, effective support when something goes wrong. Behind those moments is a complex set of platforms, integrations, workflows, and tools that connect our members and internal teams.

We’re hiring a Group Product Manager to lead the product team responsible for the platforms that help members get covered and get the support they need. This role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues.

As Group Product Manager, you will:

• Set the vision and strategy for a critical part of Oscar’s operating model.
• Help modernize legacy tooling and improve the end-to-end member and agent experience.
• Ensure our platforms can scale through seasonal peaks and high-pressure moments in the healthcare calendar.
• Partner with Engineering, Operations, Data, Design, and business leaders to connect strategy to execution across technical systems and human workflows.
• Understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs.
• Lead and develop a team of product managers.

Requirements

• 7+ years of product management experience.
• 2+ years of people management experience.
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Strong communication skills, including the ability to translate technical complexity into clear business and product strategy.
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.

Benefits

• Base pay: $180,504.00 - $236,911.50 per year.
• Employee benefits, including medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Participation in Oscar's unlimited vacation program.
• Company equity grants and annual performance bonuses.