Dispatcher

Description W.O. Grubb is the leading provider of crane rental services in the Mid-Atlantic United States. W.O. Grubb was founded in the 1960’s with a basic concept, which was to provide high quality services, equipment, manpower and superior responsiveness to our customers. W.O. Grubb is one of the largest privately-owned and operated crane rental companies in the nation. Multiple locations serve Virginia, Maryland, North Carolina, and surrounding states with crane rentals and service. Description Summary A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including “off-hour” telephone coverage and is subject to working weekends and holidays. Responsibilities Monitors and maintains a log of all equipment and personnel. Monitors activities and evaluate whether related regulations, policies and procedural guidelines are followed. Operates and maintains office equipment including telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system. Evaluates, processes, and transmits information, instructions, and permits. Prepares daily dispatch reports and determines schedules and forwards as appropriate. Evaluates DOT regulations and takes action to ensure compliance. Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers. Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner. Acts as a liaison between customers, salespeople, operators, and operations. Determines how to conduct layoffs when necessary to reduce labor force due to lack of work. Assess changing weather conditions affecting crews and determines when to suspend activities if necessary. Creates appropriate maps and direction charts to assure compliance with applicable permit laws. Conducts all business in a professional, respectful manner. Maintaining customer relationships, ensuring customer satisfaction, and responding to customer complaints. Handling problems or emergencies that arise in the field. Taking orders from customers and entering into crane rental agreements. In filling customers’ orders consider the operator’s familiarity with the job sites, operator’s relationship with the customer, a particular needs of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator. Preparing and reviewing job tickets. Maintaining the crane rental schedule. Knowledge, Skills, and Experience Essential Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.). Problem solver – exercise discretion and judgment to best manage available resources. Knowledge of local geography. Time management skills. Punctual. Assumes responsibility. Takes responsibility for exercising independent judgment within areas of responsibility. Can work under stress. Service orientated. Excellent communication skills. Possess a minimum of a high school diploma or equivalent. Must be able to pass a drug test, background check, and fit for duty test. Desired Prefer candidates with at least an associate’s degree. Prefer candidates with at least 1-3 years of experience in a busy office setting. Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset. Physical Demands The Americans with Disabilities Act (ADA) requires employers to identify essential functions of a role. As a result, the following table was created. Please note: This checklist should not be considered all-inclusive. Function Essential Function Frequency Yes No Occasional (1-33% of the time) Regular (34-66% of the time) Constant (6 7-100% of the time) Balancing X X Bending X X Carrying X X Climbing X X Crawling X X Driving X X Filing X X Fingering X X Hand/Eye coordination X X Hearing X X Kneeling X X Lifting bulky items X X Lifting from arm level X X Lifting from floor level X X Lifting objects 10-24 lbs. X X Lifting objects 25-49 lbs. X X Lifting objects > 50 lbs. X Pulling X X Pushing X X Reaching above shoulders X X Reaching below shoulders X X Reading - English X X Sitting X X Speaking - English X X Standing X X Stooping X X Twisting/Turning X X Typing/Word processing X X Vision – Color ID X X Vision – Depth perception X X Vision - Near X X Walking X X Writing - English X X Approximately 90% of the time spent in the usual office conditions. Approximately 10% of time spent in external conditions may include temperature variance, elevated noise levels, dust, and fumes. Travel is required. Reasonable accommodation will be made to enable individuals with disabilities to perform the tasks. Work Environment Majority of time spent in an office environment. The employee may be required to wear appropriate PPE equipment when exposed to an external environment. The employee could occasionally be exposed to extreme temperatures or other inclement weather. #J-18808-Ljbffr